Agenda Day 1
12:00 pm - 12:15 pm
Lobby Opens
12:15 pm - 12:20 pm
Welcome Introduction
12:20 pm - 12:25 pm
Chairperson’s Opening Remarks
12:25 pm - 12:55 pm
5 High-impact Areas for Digital Healthcare Innovation in Response to COVID-19
Neil Gomes -
Chief Digital Officer and Executive Vice President for Technology Innovation and Consumer Experience,
Thomas Jefferson University and University Health
Jean Scallon, MA FACHE - Regional Vice President Of Operations, Signature Healthcare Services
Since the COVID-19 crisis hit us, digital technologies have had to play an important role in healthcare. Digital health solutions have helped manage patient volumes in hospitals, assisted with crisis and disease management, enabled patients to connect with their clinicians and loved ones, enabled patient data collection, and connected people as they work from home in self- quarantine or self-isolation, or practicing social distancing. These projects are being developed very rapidly, but our investments in digital technologies and skillsets, often part of a healthcare organization’s medical command system, to rise to the challenge.
In this session we will discuss what technologies will help us through the pandemic and beyond. Including:
- Expanding virtual work capabilities
- Enabling virtual communication within the hospital for patients in isolation
- Prepare for increased telehealth
Neil Gomes
Chief Digital Officer and Executive Vice President for Technology Innovation and Consumer ExperienceThomas Jefferson University and University Health
12:55 pm - 1:25 pm
Panel Discussion: From Zero to Pandemic - Building a Command Center from Scratch to Combat a Public Health Crisis
Brett McPherson -
Director of Operations,
Loma Linda University Health
Trevor Wright, FACHE - Chief Operating Officer, Loma Linda University Health
Allen Boxbaum, , M.S. M.B.A. - Vice President of Operations, Lehigh Valley Health Network
In this session we will talk to Hospital and Public Health Executives as they discuss how they rallied their teams, and created Medical Command Centers from the ground up in a matter of weeks, not months or years, as they faced the challenges presented by the COVID-19 outbreaks in their communities. They will discuss what they learned and how they will continue and evolve their medical command centers as we look forward to mitigation of the current pandemic.
We will cover:
- How to quickly review internal processes and determine how to prioritize resources
- Choosing the right communication tools to use across the organization
- Building accountability among teams
Paula Roe RN, BSN, MBA/HCM, FACHE - Operational Excellence Practice Leader, Executive Consultant, IBM Company
COVID-19 has strained the healthcare system on a global scale. Hospitals and Clinics are struggling to prepare for the surge in demand on resources, medical equipment, supplies, and facilities. Healthcare organizations will need to develop and deploy strategies to handle the increased volumes resulting from new care delivery models.
Healthcare systems now have the need to optimize the capacity of medical staff, supplies, facilities, and other resources in our healthcare facilities and/or present scenarios to reduce the economic impact. IBM believes that the implementation of Digital Command Centers to track, monitor, and alert leaders and staff to flow challenges will be critical.
Using predictive analytics, sophisticated modeling, machine learning, and process improvement techniques, the Digital Command Center will help to support quality and safety improvements as well as help to reduce the overall cost of care through the disciplined and rigorous use of these techniques.
In this webinar, John Gallagher Vice President and Senior Consultant at Simpler Consulting, and IBM Company, will discuss 5 reasons why the Digital Command Centers will accelerate HC Systems improvement going forward:
Paula Roe RN, BSN, MBA/HCM, FACHE
Operational Excellence Practice Leader, Executive ConsultantIBM Company
Improved coordination in clinical care achieved by the command center may not be directly perceived by the patient, but has a direct impact on the average patient’s length of stay in the hospital, and in some hospitals have reduced by about half a day. Utilizing new technology to quickly anticipate the needs of clinical teams, and provide the required tools and resources when they are needed most.
In this session we will discuss how your organization can:
- Improve how you support the clinicians - in a way that is sustainable and reproducible
- Better manage the patient data with digital solutions, to guide treatment geared to drive significant, positive outcomes―including improved efficiency, increased revenue, and enhanced patient satisfaction
2:00 pm - 2:10 pm
Break
2:10 pm - 2:50 pm
Panel Discussion: Communicating with a Medical Command Center – Developing Regional Pandemic Plans within National Healthcare Systems
Michael Ceballos -
Chief Operating Officer,
Health Partners at Mount Carmel Health System
William Harvey, MBA, BSN, RN - Executive Director, LHC Group
Multi-state healthcare systems have built medical command centers to provide high quality patient care and cover several hospitals, physician groups, urgent care clinics and rehabilitation centers programs beneficial to their communities. In this virtual roundtable discussion, led by Michael Ceballos, Chief Operating Officer, Health Partners at Mount Carmel Health System, we will discuss how to leverage the scale of your community, while balancing it with the needs of your sister facilities, and working to increase access to care across sprawling geographies in a challenging healthcare environment.
Including:
- Coordinating testing sites
- Acquiring PPE and equipment their facilities needed
- Providing data for local and state government task forces
2:50 pm - 3:10 pm
Leveraging Advanced IT in Medical Command Centers
As healthcare systems move to a centralized medical command center model, there is an increased need for advanced IT staffing. In this session we will discuss what it takes to build a team of technically-savvy IT professionals who understand the complexities that are involved in this highly regulated industry, this includes:
- Create larger, farther reaching talent pools
- Develop a pipeline for growth and leadership internally
- Bring talent into your organization that already possess knowledge of healthcare specific platforms
3:15 pm - 4:15 pm
Attendee Discussion Groups
Join these virtual roundtables, led by CMOs, CNOs, CMIOs and more, as you connect with other hospital executives to discuss what it takes to successfully build and manage your medical command centers.
Topics will include:
- Can we safely perform elective surgery during public health crisis Measuring what matters; effective use of patient and facility data How to staff for a pandemic
4:20 pm - 4:50 pm
Communicate Data and Analytics in Real-Time
Hospitals that utilize command centers rely on centralized data and communication platforms to provide analytics designed to detect risks of harm, help ensure time-sensitive activities happen on time, and alert to early signs of clinical deterioration. Healthcare Command Centers allows hospital systems to identify risk situations, ensure intervention and reduce the potential for bad outcomes, and help staff across the hospital coordinate care, drive efficiency and improve the way patients move around the hospital.
3:50 pm - 4:20 pm
Panel Discussion: Pandemic PTSD – How Do We Move Forward?
The COVID-19 pandemic brought out both the best and the worst in healthcare systems, with some hospitals bursting at the seams, lacking the resources, while others, in less densely populated areas saw a dramatic decrease in revenue and patients, as elective surgery decreased.
Given the infectious nature of this virus, our community, being on the frontline, has suffered from the deaths of countless healthcare professionals, while helplessly watching as they made heroic efforts to save lives, administering to patients dying without the comfort of family around them. In this discussion we will talk to healthcare executives to see how they are addressing this in their organizations.
