Conference Day Two: Thursday, 22 August 2019
Thursday, August 22nd, 2019
11:10 AM Case study: Designing Modern Libraries to Cater to Growing Customer Diversity through Innovative Space Design
In examining library trends in the past few years, there is no doubt that the growing diversity of society jobs is being reflected in libraries. As well as traditional library users, technology focused clients will now create the mix up of modern libraries. With this new variety of customers comes the need to realign services to match their needs. This session will analyse customer trends and how changing customers affect the need to change library services.
- Understanding what non traditional customers seek in a library
- Determining the current short-comings of libraries that these customer want changed
- Discussing the implications of this change in customer background, including the different nature of questions they have for team members