Lecturer in Library and Information Management and Digital Media
University of South Australia
Conference Day Two: Thursday, 22 August 2019
Thursday, August 22nd, 2019
The change of services available means library staff need to remain capable of providing customer service to use new facilities. Librarians are the first point of contact for customers for library services and their ability to teach and encourage the use of emerging technologies is key to the success of their integration. This requires careful consideration into how best to approach upskilling staff and address current skills shortages and resistance that may arise.
- Understanding the role of librarians in the process of integrating new technology processes
- Determining the challenges of upskilling staff and most effective the solutions
- Examining how the role of the librarian has changed in the past five years