At CHOICE, Peter has already been privy to some experiments and services through screen-scraping efforts that are exactly the types of innovations we will expect to see once customer data is available and open for sharing and consumption across the sector. In this session, Peter will provide an insight into such services that have already been experimented with and/or are in play to help prioritize customer outcomes.

•   Looking at how CHOICE is enabling data-led innovation through deal-switching and continuous monitoring services for its energy services customers

•   Understanding risks and nuances with developing data-led services – adapting to different customer personas

•   Moving beyond price-led competition – building services that appeal to customer morals and values

Peter Giles, Product Manager, CHOICE; Energy Advisory Committee Member for CDR