Media Center

View the Agenda - Patient Experience Asia 2020 Online Event

After 2 successful editions, the 3rd PX Asia Summit is set to return in Singapore on 22-24 June 2020. This is Asia’s only event that offers a comprehensive coverage on patient experience.5 Exclusive Case Studies from Bumrungrad International Hospi ...

Featured Content

Read the Article - 5 Ways AI can Transform Patient Experience

At almost every stage of a patient’s health care journey AI has the power to be a disruptive force for good. Discover how it can transform your patient experience, especially in current global pandemic situation. 

View the 2nd Patient Experience Asia Summit attendee list 2019

Take a look at the current attendee list to see the likes of who you will get to meet and network with at the upcoming summit. Current attending companies include: KK Women’s and Children’s Hospital, Ministry of Health Singapore, GlaxoSmithKline, Hong Kong Hospital Authority, and more!

View the report - The Definitive Guide to: A Successful Voice of the Customer Program

This definitive guide will take you through every aspect of a creating a successful VoC program, from the different ways you can collect the voice of your customers all the way to the ways you can extract  customer insights that will have a meaningful impact to your business.

Read the Article - What does the modern patient demand?

Five Things The Modern Patient Demands:Integration of Technology for Improved ProcessesPrivacyImproved Continuity of Care for a More Holistic ExperiencePersonalised CareGreater Engagement

Download the Article - 5 Steps to Building Your Patient Experience Framework

What needs to happen to deliver patient-centric care? How can patient-driven strategies be developed to optimise the future of healthcare? What are the key building blocks of a patient-centred framework? Here we explore 5 Steps to Building a Transformative Patient Experience Framework designed to help you in your quest to...

Read the Article - 5 Ways Operational Excellence Can Improve Patient Experience

Here we explore 5 ways your patient experience will be improved by refining your operational excellence.Reduce wait timesReduce health risksImprove the 3 experience beyond clinical needsOffer remote supportEliminate pain 5 points along the patient journey

Past Presentations

Past Presentation 2019 - Assessing the Need for Automation in Delivering Good Patient Experience

Featured presentation at Patient Experience Asia Summit 2019 fromChen Shunfu,  Director, Ambulatory Services & Outpatient Operations | Operations Director, Department of Knowledge & Innovation, Woodlands Health Campus

Past Presentation 2019 - Use of Patient Reported Experience Measures (PREMS) in Driving Patient Centric Care

Featured presentation at Patient Experience Asia Summit 2019 from Irene Chan, Director of Corporate Planning & Office of Patient Experience,  KK Women’s and Children’s Hospital

Past Presentation 2019 - Capturing Patients Feedback in Clinical Trials and Applying Insights to Transform

Featured presentation at Patient Experience Asia Summit 2019 from Dr Dennis Teng, Immunology Gastro Medical Director, AbbVie

Past Presentation 2019 - Increasing Employee Engagement to Enhance Patient Experience

Featured presentation at Patient Experience Asia Summit 2019 from Joyce K. Nazario, CPXP Assistant Vice President & Head of Patient Experience, St. Luke’s Medical Center

Past Presentation 2019 - Harnessing Health Data and Analytics to Transform Patient Care, Operations and Service Planning

Featured presentation at Patient Experience Asia Summit 2019 from Sutowo Wong, Director, Analytics & Information Management Division, Ministry of Health

Past Presentation 2019 - Leveraging on a Multi-Channel Approach for Patient Access

Featured presentation at Patient Experience Asia Summit 2019 from Joe Thomas, Global Multi Channel Marketing Operations Head, Classic & Established Products, Center of Excellence, GlaxoSmithKline

Past Presentation 2018 - Harnessing AI To Transform Patient Experience Beyond The Hospital

Featured presentation at Patient Experience Asia Summit in 2018 fromTamsin Greulich-Smith, Chief, Smart Health Leadership Centre, Institute of Systems Science, National University of Singapore

Past Presentation 2018 - Adopting a Patient-Centric Approach to Drive Impactful Health Outcomes

Featured presentation at Patient Experience Asia Summit in 2018 fromIrene Chan, Director, Office of Patient Experience & Office of Strategy Mgmt, KK Women's and Children's Hospital

Past Presentation 2018 - Building Genuine Connections Along The Patient Journey

Featured presentation at Patient Experience Asia Summit in 2018 fromDr Hemant Singh Bhadauria, Associate Director Oncology Medical Affairs, Astellas Pharma

Past Presentation 2018 - Keeping Team Members Engaged and Happy to drive Positive Patient Experience – Lessons from the Field

Featured presentation at Patient Experience Asia Summit in 2018 fromMiriam Brofman, Director, Patient Services & Relations, United Family Healthcare

Additional Resources Download

Download the Article - How to transform patient experience: Patient journey and culture

In this ebook we explore how you can improve your patient experience by analyzing and evaluating your patient journey. Discover:What methods and steps you can take to eliminate those patient pain pointsWhat methodologies a leading healthcare insure used to improve their customer journey and how that can be translatable to...

Download the article - How AI Can Help Drive Personalisation in Patient Experience

At almost every stage of a patient’s healthcare journey – from the moment they advise a medical professional of their ailment, to the moment they walk out of the hospital or medical centre – AI has the power to be a disruptive force for good.Read the article to learn how...

The Great Debate: Who is the Client of the Hospital? The Patient, or the Clinician?

Who should healthcare facilities be designed for? The patient, or the clinician? This question is undoubtedly a stumbling block for many. While patient centricity, comfort and convenience is key to optimal care, if clinicians aren’t kept in mind through the design and development phase of any project, whether structural or...

PX Asia 2019 Agenda - Spex

2nd Patient Experience Asia Summit is set to return in Singapore on 31 July – 1 August 2019. This is Asia’s only event that offers a comprehensive coverage on patient experience.30 Speakers from hospitals, pharma companies, and government, including Farrer Park Hospital, KK Women’s and Children’s Hospital, Ministry of Health, AbbVie, and...

Download the content - How Digital Technology Is Transforming Patient Experience: Omni-Channel and More

How then to effectively make use of data to streamline services? How can AI and telemedicine provide a better experience? Why does investment in tech solutions represent significant long-term financial savings? All this and more is explored in our report which deep dives into how technology is transforming the patient...