31 July - 01 August, 2019
Amara Sanctuary Resort Sentosa, Singapore
Archna Gupta, Regional Patient Experience Head - South & West at Fortis Healthcare

Archna Gupta


Regional Patient Experience Head - South & West
Fortis Healthcare

Conference Day Two – 1 August 2019

Thursday, August 1st, 2019


11:00 AM Building Genuine Connections Along the Patient Journey

  • Shifting the focus of providers from task-oriented to experience-oriented
  • Embedding patient-centricity across all patient interactions and touchpoints
  • Engaging in value-adding interactions and leveraging active listening to build trust and rapport

Post-Conference Workshops – 2 August 2019

Friday, August 2nd, 2019


9:00 AM Workshop C: Process Improvements to Elevate Your Patient Experience Strategy

  • Modernising and reengineering process to increase quality, timeliness and productivity in healthcare delivery
  • Hear specific process improvement tools such as lean, design-thinking that leaders at all levels can use to drive a sustainable patient experience strategy
  • How can you structure an effective process review programme to ensure operational agility and process relevancy amidst technology disruption and heightened customer expectations?

Check out the incredible speaker line-up to see who will be joining Archna.

Download The Latest Agenda