Jordan Chester is Deputy General Counsel at DNOW (NYSE: DNOW), where he plays a key role in shaping the company's legal operations, compliance, governance and approach to enterprise risk. His remit spans complex areas including investigations, litigation and insurance, requiring him to turn challenging legal and business issues into clear, strategic decisions. With DNOW's 160+ year heritage, 2,600 employees and operations across 15+ countries, Jordan brings a valuable perspective on balancing legal risk, compliance and commercial priorities within a global energy and industrial business.
When a cyber incident hits, the first hours and days are critical. Legal must move quickly to coordinate the internal response, shape the external narrative and protect the organization's position with regulators, customers and the market. Immediate decisions around investigation scoping, internal escalation, notifications and media engagement can determine the level of trust retained, the scale of litigation and enforcement exposure, and the long-term impact on reputation. A clear response framework that integrates legal, PR, information security and executive leadership is now essential to managing a cyber incident from the moment it is detected.
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