Improving Customer Outcomes Through Effective Customer Advocacy, Complaints Prevention and Remediation

12 - 13 November, 2019 | Mercure Sydney Central, Sydney, NSW

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View the Final Agenda - Customer Advocacy and Complaints Resolution

The 3rd Customer Advocacy and Complaints Resolution Summit will bring together industry leaders to share actionable insights including:

Maximising standard of responsible practice and minimising risk to ensure safety of vulnerable customers
Maintaining commercial viability in an environment of rising customer expectations and increasing compliance costs
Embedding new processes and codes of conduct to drive customer awareness across the organisation

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