Improving Customer Outcomes Through Effective Customer Advocacy, Complaints Prevention and Remediation 

12 - 13 November, 2019 | Mercure Sydney Central, Sydney, NSW

View the Final Agenda - Customer Advocacy and Complaints Resolution

 


The 3rd Customer Advocacy and Complaints Resolution Summit will bring together industry leaders to share actionable insights including:

  • Maximising standard of responsible practice and minimising risk to ensure safety of vulnerable customers
  • Maintaining commercial viability in an environment of rising customer expectations and increasing compliance costs
  • Embedding new processes and codes of conduct to drive customer awareness across the organisation

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