Improving Customer Outcomes Through Effective Customer Advocacy, Complaints Prevention and Remediation 

12 - 13 November, 2019 | Mercure Sydney Central, Sydney, NSW

Gain Insight from the Experts

OUR FEATURED 2019 SPEAKERS


Brendan French
Brendan French
Executive General Manager of Customer Advocacy and Remediation
CBA
Duy Dam
Duy Dam
Director of Review and Engagement
Office of the Inspector-General and Taxation Ombudsman
Helen Fong
Helen Fong
Acting Director of Complaints
Office of the Inspector-General and Taxation Ombudsman
Chris Kirby
Chris Kirby
Head of Customer Advocacy
TAL Australia
Philip Field
Philip Field
Lead Customer Advocate, Former Lead Ombudsman
Telstra, Australian Financial Complaints Authority
Monique Zimany
Monique Zimany
Manager of Customer Excellence
ING Australia (Chair of Financial Dispute Resolution Industry Working Group)
Kassandra Hochwallner
Kassandra Hochwallner
Customer Advocacy Manager
Queensland Urban Utilities
Fiona Evans
Fiona Evans
Vice President of Customer Experience
DHL Express
Tina Morrell
Tina Morrell
General Manager of Customer Strategy and Experience
NRMA
Karen Wynn
Karen Wynn
General Manager of Member Development
RACQ
Bernie Wise
Bernie Wise
Senior Manager – Complaints IDR
TAL Australia
Justin James
Justin James
Director of Conduct & Risk
Bupa
Betsy Westcott
Betsy Westcott
Director of Retail Banking
Xinja
LeDon Brooks
LeDon Brooks
Vice President of Customer Experience
Schneider Electric
Lexi Airey
Lexi Airey
Chief Executive Officer
Gateway Bank
Leanne Youssef
Leanne Youssef
Senior Manager Customer Resolution
AMP Life
Irfan Ali
Irfan Ali
Continuous Improvement Capability Manager
Qantas