Improving Customer Outcomes Through Effective Customer Advocacy, Complaints Prevention and Remediation
12 - 13 November, 2019 | Mercure Sydney Central, Sydney, NSW
Voice of the Customer: Capturing Feedback for a 360° Customer View
Capturing the voice of your customer (VoC) is vital if you intend to stay competitive and create a high level of personalisation across all touch points.
Ultimately, understanding VoC will create customer satisfaction that will in turn lead to true brand advocates remaining loyal to your organisation.
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