Improving Customer Outcomes Through Effective Customer Advocacy, Complaints Prevention and Remediation
12 - 13 November, 2019 | Mercure Sydney Central, Sydney, NSW
Why Your Customers Don’t Like You: Regaining Trust and Driving a Culture of Customer Advocacy
We further
explore how banks can champion customer advocacy by driving an internal culture
that implements the ‘customer-first’ ideology, and through leveraging customer
insights to action meaningful change of service, ahead of Customer Advocacy & Complaints Resolution 2019.
Please note: That all fields marked with an asterisk (*) are required.
