Maximising Field Service Effectiveness, Customer Satisfaction and Proactive Maintenance
September 24 - 27, 2024
| Singapore
Post Conference Day
Harnessing Different Technologies for FSM
10:00 am - 10:30 am
Morning Refreshments & Registration
10:30 am - 10:35 am
Welcome Address by Field Service Management Asia
11:20 am - 12:00 pm
Panel Discussion: Exploring Real-World Case Studies
Madhu Oza -
Director of Customer and Technical Services,
Abbott
- Unveiling Innovative Solutions for Complex Challenges
- Uncover actionable and effective problem-solving strategies insights
- Interactive brainstorming for problem-solving strategies
10:40 am - 11:20 am
The Power of Wearables and Augmented Reality for Field Service Technicians
Simon Long -
Senior Director - Client Technology Consulting,
CBRE
- Unlocking the power of wearables in enhancing technician productivity and safety through hands-free communication and data visualisation
- Implementing AR technology to provide remote real-time guidance and facilitate visual on-the-job training for technicians
- Improving First-Time Fix Rates with disruptive technology – and ensuring workers are equipped with necessary skills for them
12:00 pm - 1:00 pm
Lunch & Networking Break
Take a break and use this time to network with your fellow industry peers!
1:40 pm - 2:20 pm
Enhancing FSM with Machine Learning Innovations
Clette Andrea C. Asuncion Andrea C. Asuncion -
Service Manager, Service Enablement,
Merck Group
- Machine Learning to dynamically allocates resources to maximise efficiency
- Have performance analytics through Machine Learning that analyses data for data-driven decision-making
- Streamlining FSM workflow and enhancing user experience
Clette Andrea C. Asuncion Andrea C. Asuncion
Service Manager, Service EnablementMerck Group
1:00 pm - 1:40 pm
Empowering Through Technology To Address Skill Gaps and Manpower Shortages
- Diving in-depth to AR and VR simulations to help train the field workers
- Deployment of digital training platforms
- IoT sensors monitor equipment, detect issues early, reduce skilled intervention
2:20 pm - 3:00 pm
Let’s Talk! Key Takeaways & Action Points
Join our friendly session, Let's Talk! Discover best practices, key takeaways, and actionable points to improve your automation endeavours. Let's learn and grow together!
