Australia’s leading & longest running event for field service, support & customer delivery success

Against the backdrop of a rapidly progressive technology market, increasing consumer demands and economic fluctuations, companies are recognising the need to develop strategic measures in field service mobility. Field service mobility optimisation will play a significant role in increasing cost savings and operational efficiency. Through large productivity gains companies will increase customer retention and satisfaction.

The 12th Annual Field Service Management Summit is Australasia’s most established event for field service management and field force automation. Each year the event brings together over 100 senior level professionals from across Australia and overseas to discuss the latest developments in Field service management, Technological integration, Workflow automation, Dispatch management, Mobile computing and so much more!

This event will examines the key areas that companies and organisations are moving towards in an effort to maximise service delivery to customers and operate more efficiently and cost effectively.

Learn and gain insight into valuable case study presentations and real life scenarios in order to achieve:

Improved workforce mobility and productivity

Integration of new systems with existing ones

Real-time data analysis and communication

Advanced scheduling and route setting

Enabled flexibility of mobile workforce solutions

Why You Should Attend the #1 FSM event in Australia!

Meet with over 100+ field service professionals from various industries including Government, Utilities, Health, Telcos, Construction and much more!

Benefit from in-depth Case Studies providing detailed strategies to improve response times of field technicians and deliver services more efficiently

Network with key individuals through Interactive workshops, champagne roundtables, speed networking, Mobile apps and more!

Evaluate leading mobility applications, business software and tracking solutions that are providing value to both your peers and competitors

Thought leadership opportunities


  • 30 minute main stage case study     presentation on afternoon of Day 1 or morning of Day 2
  • Positioned as Thought Leader


  • 1 hour closed door roundtable     discussion over lunch or breakfast
  • Pre-selected delegate attendees in     advance of the event
  • A chance to demonstrate your     expertise in an interactive setting


  • Lead a discussion group on     conference program of choice
  • Topic to be agreed
  • Positioned as Thought Leader

And here's what our attendees have to say...