Field Service Management Summit - Day 1 Program (Wednesday, 26 August)

In this opening address, the chair sets the context for the conversations ahead, highlighting where organisations are struggling most, where momentum is building and what it will take to achieve meaningful progress over the next twelve months.  In this opening address, the chair sets the context for the conversations ahead, highlighting where organisations are struggling most, where momentum is building and what it will take to achieve meaningful progress over the next twelve months.  

Many organisations have well defined asset and service transformation plans yet struggle to translate them into visible delivery outcomes. This panel brings together leaders from multiple industries to unpack where transformation breaks down and what allows it to succeed in field services and asset management.  Many organisations have well defined asset and service transformation plans yet struggle to translate them into visible delivery outcomes. This panel brings together leaders from multiple industries to unpack where transformation breaks down and what allows it to succeed in field services and asset management.  

Paul Plowman

Executive General Manager
Sydney Water

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Many organisations are working to shift from reactive response to proactive planning, but success depends on closing the gap between asset decision makers and the teams delivering work in the field. This session explores how organisations are improving coordination, data flow and operational alignment to increase asset reliability, reduce downtime and strengthen outcomes for customers and communities.  Many organisations are working to shift from reactive response to proactive planning, but success depends on closing the gap between asset decision makers and the teams delivering work in the field. This session explores how organisations are improving coordination, data flow and operational alignment to increase asset reliability, reduce downtime and strengthen outcomes for customers and communities.  

Ben Clark

Works and Engineering Director
The Barossa Council

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Anthony Cook

Asset Management Strategist
Enerven

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This session explores how Schneider Electric’s EcoCare offer is reshaping asset management through proactive maintenance, advanced analytics, and digitally enabled service models. Attendees will learn how EcoCare helps organisations minimise electrical failure risk, reduce onsite interventions, extend asset life, and unlock significant operational efficiency. Real‑world insights will show how data‑driven asset strategies are enabling safer, smarter, and more sustainable field service operations. This session explores how Schneider Electric’s EcoCare offer is reshaping asset management through proactive maintenance, advanced analytics, and digitally enabled service models. Attendees will learn how EcoCare helps organisations minimise electrical failure risk, reduce onsite interventions, extend asset life, and unlock significant operational efficiency. Real‑world insights will show how data‑driven asset strategies are enabling safer, smarter, and more sustainable field service operations. 

Anthemis Deschamps

Offer Manager, Electrical Distribution Global Services
Schneider Electric

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Fuel up, connect, and explore - your chance to grab a coffee, meet solution partners, and spark new conversations across the Australian Field Services and Asset Management communities.  

Learn how SA Power Networks is streamlining field service management with AMP – Advanced Mobility Platform. Designed with our field crews, for our field crews, AMP powers up the way we work by delivering the tools and information crews need, when and where they need them. In this session, we will explore how AMP is transforming digital work delivery, boosting efficiency, and shaping the future of field operations. Learn how SA Power Networks is streamlining field service management with AMP – Advanced Mobility Platform. Designed with our field crews, for our field crews, AMP powers up the way we work by delivering the tools and information crews need, when and where they need them. In this session, we will explore how AMP is transforming digital work delivery, boosting efficiency, and shaping the future of field operations. 

Mathew Nolan

Systems and Improvement Manager
SA Power Networks

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With more data flowing from the field than ever before, the challenge is turning it into fast, accurate action. This panel explores how leaders are improving visibility, closing information gaps and empowering teams to respond with confidence at the point of service.  With more data flowing from the field than ever before, the challenge is turning it into fast, accurate action. This panel explores how leaders are improving visibility, closing information gaps and empowering teams to respond with confidence at the point of service.  

Fuel up, connect, and explore - your chance to grab a coffee, meet solution partners, and spark new conversations across the Field Services & Asset Management community.  Fuel up, connect, and explore - your chance to grab a coffee, meet solution partners, and spark new conversations across the Field Services & Asset Management community.  

Customer expectations are rising while roles become more digital, mobile and complex. This panel examines how leaders are supporting their teams through change, strengthening culture and building the capability required to deliver consistently strong results.  Customer expectations are rising while roles become more digital, mobile and complex. This panel examines how leaders are supporting their teams through change, strengthening culture and building the capability required to deliver consistently strong results.  

Samuel Pickering

General Manager Operations and Maintenance | Delivery
TransGrid

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Despite ambitious transformation plans, many organisations struggle to make new tools and processes work on the ground. This session explores how to align digital strategy with operational reality and ensure automation, AI and new workflows translate into real improvement in the field.  Despite ambitious transformation plans, many organisations struggle to make new tools and processes work on the ground. This session explores how to align digital strategy with operational reality and ensure automation, AI and new workflows translate into real improvement in the field.  

Eric Cheng

Enterprise Architect
Komatsu Australia Pty Limited

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Join the Field Service Management & Asset Management community for a relaxed evening of networking, drinks, and canapés.