Field Service Management Summit - Day 1 Program (Wednesday, 26 August)
9:00 am - 9:05 am
IQPC Welcome Address: Setting the Stage for Two Days of Insight and Connection
This welcome address outlines the purpose of the summit, the challenges shaping the year ahead and how the program will support delegates in building capability, strengthening performance and navigating transformation with confidence.
9:05 am - 9:10 am
Chair’s Opening Remarks | Leading Through Complexity in Modern Service and Asset Environments
Anthony Cook -
Asset Management Strategist,
Enerven
In this opening address, the chair sets the context for the conversations ahead, highlighting where organisations are struggling most, where momentum is building and what it will take to achieve meaningful progress over the next twelve months. In this opening address, the chair sets the context for the conversations ahead, highlighting where organisations are struggling most, where momentum is building and what it will take to achieve meaningful progress over the next twelve months.
9:10 am - 9:40 am
Panel Discussion: From Strategy to Execution: Turning Transformation Ambition into Tangible Results
Toby Horstead -
Technical Fellow, Technical Executive,
WSP
Cameron Esman - Head of Asset Management, Ventia
Many organisations have well defined asset and service transformation plans yet struggle to translate them into visible delivery outcomes. This panel brings together leaders from multiple industries to unpack where transformation breaks down and what allows it to succeed in field services and asset management.
9:40 am - 10:20 am
Beyond Automation: How Agentforce Field Service Is Transforming Operations, with Endeavour Energy
Sally Davis -
IT Strategy, Engagement and Program Delivery,
Endeavour Energy
Jamie Messer - Manager, Special Projects, Endeavour Energy
Sponsored by: Salesforce
10:20 am - 10:50 am
Panel Discussion | From Reactive to Proactive: Connecting Field Teams and Asset Management for Impactful Results
Ben Clark -
Works and Engineering Director,
The Barossa Council
Anthony Cook - Asset Management Strategist, Enerven
Belinda Bright - ead of Engineering & Technical Support, Sydney Water
Many organisations are working to shift from reactive response to proactive planning, but success depends on closing the gap between asset decision makers and the teams delivering work in the field. This session explores how organisations are improving coordination, data flow and operational alignment to increase asset reliability, reduce downtime and strengthen outcomes for customers and communities. Many organisations are working to shift from reactive response to proactive planning, but success depends on closing the gap between asset decision makers and the teams delivering work in the field. This session explores how organisations are improving coordination, data flow and operational alignment to increase asset reliability, reduce downtime and strengthen outcomes for customers and communities.
10:50 am - 11:10 am
Speed Networking: Fast Connections for High Impact Conversations
Designed to spark quick, meaningful introductions, this speed networking session gives delegates the chance to meet a wide range of peers in a short time. Through rapid fire conversations, you will exchange insights, expand your professional network and uncover new ideas from across the field service and asset management communities. It is a focused, energising way to build relationships before the sessions ahead.
11:10 am - 11:40 am
Morning Recharge in the Expo
Interactive Discussion Groups | Unscripted. Unfiltered. Unmissable
IDG A
11:40 am - 1:10 pm What's Really Holding Back Your Field Operations? Justin Barlow - Vice President - Sales APAC, SimproUncovering the hidden inefficiencies across scheduling, systems, and field execution that quietly erode margin and performance. You'll benchmark your current approach against other operators and walk away with practical ways to unlock visibility, streamline workflows, and scale with confidence.
Sponsored by: Simpro
IDG B
11:40 am - 1:10 pm What Will It Take Before Safety Becomes a Priority? Nixon Lee - Enterprise Sales Director - AU, EroadSoumya Puri - Senior Product Manager,, EROAD
Fleet safety is often reassessed after a serious incident, vehicle rollover, regulatory investigation or near miss. Facilitated by EROAD, this roundtable will explore how organisations can take a more proactive approach to safety through better risk visibility, stronger compliance practices and data-driven decision-making. Attendees will discuss the technologies, leading indicators and strategies being used to reduce risk and create safer outcomes for drivers and communities, with practical customer examples shared throughout the discussion.
Sponsored by: EROAD
IDG C
11:40 am - 1:10 pm AI-Driven Field Service TransformationFrom predictive maintenance to automated dispatch - where are the real wins in AI enabled field operations?
IDG D
11:40 am - 1:10 pm Workforce Safety, Training & Remote SupportExploring the role of wearables, AR, and smart tech in building safer, smarter field service environments.
IDG E
11:40 am - 1:10 pm Planning, Scheduling & Route Intelligence Anthemis Deschamps - Marketing Leader, Global Services, Schneider ElectricHow data and automation are helping teams do more with less - without compromising on quality or safety.
IDG F
11:40 am - 1:10 pm Data-Led Asset Performance & RiskUsing sensors, analytics, and performance data to reduce unplanned downtime and asset-related risk.
1:10 pm - 2:10 pm
Networking Lunch
Join us in the expo hall for a relaxed networking lunch with the full Field Services & Asset Management community - connect with peers, explore the exhibition, and recharge for the afternoon ahead. For invited guests, exclusive VIP lunches will run concurrently - bringing senior leaders and select partners together for high-impact conversations in a more intimate setting.
FIELD SERVICE MANAGEMENT SUMMIT
2:00 pm - 2:00 pm FIELD SERVICE MANAGEMENT SUMMIT Anthony Cook - Asset Management Strategist, EnervenDigital transformation succeeds or fails at the point of execution. This session shares lessons from Sodexo's transition to a connected field service platform supporting remote operations across Western Australia.
FIELD SERVICE MANAGEMENT SUMMIT
2:10 pm - 2:40 pm Quickfire | AMPing Up Field Service Management Mathew Nolan - Systems and Improvement Manager, SA Power NetworksLearn how SA Power Networks is streamlining field service management with AMP – Advanced Mobility Platform. Designed with our field crews, for our field crews, AMP powers up the way we work by delivering the tools and information crews need, when and where they need them. In this session, we will explore how AMP is transforming digital work delivery, boosting efficiency, and shaping the future of field operations. Learn how SA Power Networks is streamlining field service management with AMP – Advanced Mobility Platform. Designed with our field crews, for our field crews, AMP powers up the way we work by delivering the tools and information crews need, when and where they need them. In this session, we will explore how AMP is transforming digital work delivery, boosting efficiency, and shaping the future of field operations.
FIELD SERVICE MANAGEMENT SUMMIT
2:40 pm - 3:10 pm Connected Work Order: What We Learned When Field Service, Planning and Technology Finally Met Christian Clowes - FMS & NPI Planning Manager, Sodexo (Aust)DDigital transformation succeeds or fails at the point of execution. This session shares lessons from Sodexo's transition to a connected field service platform supporting remote operations across Western Australia.
FIELD SERVICE MANAGEMENT SUMMIT
3:10 pm - 3:20 pm Demonstration DriveFIELD SERVICE MANAGEMENT SUMMIT
3:20 pm - 3:50 pm Afternoon Recharge in the ExpoFuel up, connect, and explore - your chance to grab a coffee, meet solution partners, and spark new conversations across the Field Services & Asset Management community. Fuel up, connect, and explore - your chance to grab a coffee, meet solution partners, and spark new conversations across the Field Services & Asset Management community.
FIELD SERVICE MANAGEMENT SUMMIT
3:50 pm - 4:20 pm Fireside Chat: Closing the Gap Between Digital Strategy and Onsite Execution Sergio Perez - Senior Field Leader Electrical Plant and Testing, CitiPower and PowercorDespite ambitious transformation plans, many organisations struggle to make new tools and processes work on the ground.
FIELD SERVICE MANAGEMENT SUMMIT
4:20 pm - 5:00 pm Panel Discussion: The New Era of Field Service Leadership: Building Capability, Culture and Confidence at the Frontline Michael Twyman - Service Delivery Manager of Field Services AU, NZ, Bunnings GroupSergio Perez - Senior Field Leader Electrical Plant and Testing, CitiPower and Powercor
Keiren Tolley - Field Delivery Manager, TransGrid
Customer expectations are rising while roles become more digital, mobile and complex. This panel examines how leaders are supporting their teams through change.
FIELD SERVICE MANAGEMENT SUMMIT
5:00 pm - 5:10 pm Chair's Closing Remarks for FSM Stage Anthony Cook - Asset Management Strategist, EnervenASSET MANAGEMENT SUMMIT
2:00 pm - 2:00 pm ASSET MANAGEMENT SUMMITASSET MANAGEMENT SUMMIT
2:10 pm - 2:40 pm Keynote: Transforming Asset Reliability: How Schneider Electric Reduces Risk and Reinvents Field Service Anthemis Deschamps - Marketing Leader, Global Services, Schneider ElectricThis session explores how Schneider Electric's EcoCare offer is reshaping asset management through proactive maintenance, advanced analytics, and digitally enabled service models.
ASSET MANAGEMENT SUMMIT
2:40 pm - 3:10 pm Panel Discussion: Building Reliable, Predictive and Insight Driven Asset OperationsMany organisations are gathering more data than ever, yet still struggle to turn it into meaningful action. This panel explores how leaders are improving condition visibility and integrating asset intelligence into daily operations.
ASSET MANAGEMENT SUMMIT
3:10 pm - 3:20 pm Demonstration DriveASSET MANAGEMENT SUMMIT
3:20 pm - 3:50 pm Afternoon Recharge in the ExpoFuel up, connect, and explore - your chance to grab a coffee, meet solution partners, and spark new conversations across the Field Services & Asset Management community.
ASSET MANAGEMENT SUMMIT
3:50 pm - 4:20 pm Beyond the Green Tick: Turning Statutory Maintenance into Real AssuranceThis session explores how organisations can move from contract-level compliance reporting to strategic assurance over statutory maintenance, using Downer's Statutory Maintenance Assurance Program as a practical example.
ASSET MANAGEMENT SUMMIT
4:20 pm - 5:00 pm Panel Discussion:Asset Management as a Value Driver: From Cost Centre to Strategic Enabler Toby Horstead - Technical Fellow, Technical Executive, WSPAsset functions are increasingly expected to contribute to growth, stability and organisational confidence. This panel examines how leaders are elevating asset management into a strategic discipline.
ASSET MANAGEMENT SUMMIT
5:00 pm - 5:10 pm Chair's Closing Remarks for Asset Stage
5:10 pm - 5:10 pm
Networking Drinks
Join the Field Service Management & Asset Management community for a relaxed evening of networking, drinks, and canapés. It's the perfect way to unwind after a big day of learning and connection - reconnect with peers, meet new contacts, and toast to the conversations shaping the future of service and asset performance.
