Anthony Cook

In this opening address, the chair sets the context for the conversations ahead, highlighting where organisations are struggling most, where momentum is building and what it will take to achieve meaningful progress over the next twelve months.  In this opening address, the chair sets the context for the conversations ahead, highlighting where organisations are struggling most, where momentum is building and what it will take to achieve meaningful progress over the next twelve months.  

Many organisations are working to shift from reactive response to proactive planning, but success depends on closing the gap between asset decision makers and the teams delivering work in the field. This session explores how organisations are improving coordination, data flow and operational alignment to increase asset reliability, reduce downtime and strengthen outcomes for customers and communities.  Many organisations are working to shift from reactive response to proactive planning, but success depends on closing the gap between asset decision makers and the teams delivering work in the field. This session explores how organisations are improving coordination, data flow and operational alignment to increase asset reliability, reduce downtime and strengthen outcomes for customers and communities.  

Digital transformation succeeds or fails at the point of execution. This session shares lessons from Sodexo's transition to a connected field service platform supporting remote operations across Western Australia. 

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Field service teams are navigating workforce pressures, rising customer expectations and rapid digital change. In this opening address, the chair outlines the priorities for the day.

  A final opportunity to reflect on the insights shared across the Field Services and Asset Management communities. The chair will highlight key themes from the program and outline the priorities that will shape the year ahead.