Field Service Management Summit - Day 2 Program (Thursday, 27 August)
FIELD SERVICE MANAGEMENT SUMMIT
9:00 am - 9:10 am Chair's Opening Remarks: Field Service Management Summit Anthony Cook - Asset Management Strategist, EnervenField service teams are navigating workforce pressures, rising customer expectations and rapid digital change. In this opening address, the chair outlines the priorities for the day.
FIELD SERVICE MANAGEMENT SUMMIT
9:10 am - 9:40 am Keynote: Service as a Differentiator: Why Field Operations are Core to Brand, Experience & Growth Irene Mackay - Field Services - Business Development Specialist, TelstraField service has shifted from an operational necessity to a primary driver of brand value, customer trust and competitive advantage.
FIELD SERVICE MANAGEMENT SUMMIT
9:40 am - 10:20 am Fireside Chat:Modernising the Tech Stack: Choosing Tools That Scale and Integrate Alex Lassauniere - Enterprise Architect, CEAField service teams are being asked to move faster, deliver more and manage rising complexity, yet many still rely on outdated or disconnected technology.
FIELD SERVICE MANAGEMENT SUMMIT
10:20 am - 10:50 am Fireside Chat: From a Support Centre to Customer Experience Centre Matt Grant - Field Delivery Manager - Newcastle, AusgridCraig Mendel - Senior Manager - IT Customer Experience, Uniting
ASSET MANAGEMENT SUMMIT
9:00 am - 9:10 am Chair's Opening Remarks: ASSET MANAGEMENT SUMMITAsset leaders are balancing reliability, cost, sustainability and increasing expectations for data driven decision making. In this opening address, the chair sets the focus for the day.
ASSET MANAGEMENT SUMMIT
9:10 am - 9:40 am Panel Discussion: From Data to Insight: Overcoming the Analytics Gap in Asset Management Alex Lassauniere - Enterprise Architect, CEAOrganisations across Australia are collecting more asset data than ever, yet many still struggle to turn it into meaningful insight that drives planning and operational decisions.
ASSET MANAGEMENT SUMMIT
9:40 am - 10:20 am Keynote: Integrating Systems Across the Asset LifecycleEffective asset management depends on a unified view of planning, maintenance, operations and performance. This keynote explores what it takes to integrate tools and processes across the full asset lifecycle.
ASSET MANAGEMENT SUMMIT
10:20 am - 10:50 am The Gap Between AI Ambition and Operational Reality in Solar & BESS in Australia
10:50 am - 11:20 am
Morning Recharge in the Expo
Fuel up, connect, and explore - your chance to grab a coffee, meet solution partners, and spark new conversations across the Australian Field Services and Asset Management communities.
Frontline and asset teams are increasingly required to respond to unpredictable conditions, from extreme weather to sudden system failures.
Peter Georgiadis - EGM - Delivery, Jetcharge
From vibration sensors to digital twins, IoT enabled monitoring has the potential to transform asset reliability across long distance networks and ageing Australian infrastructure.
With budgets tightening and regulatory expectations rising, asset managers are being asked to balance competing priorities at speed.
12:30 pm - 1:30 pm
Networking Lunch & VIP Hosted Lunches
1:30 pm - 2:10 pm
Panel Discussion: Winning and Retaining the Next Generation of Field Talent
Catherine Macdonald -
Field Experience Product Lead,
Telstra.
Jared Morkel - PAS National Contract Manager, Downer
Michael Twyman - Service Delivery Manager of Field Services AU, NZ, Bunnings Group
Attracting and retaining skilled field workers is one of the biggest challenges facing service organisations. This panel examines what motivates the next generation of field technicians.
2:00 pm - 2:40 pm
The SME Guide: The Tools, Habits & Decisions That Actually Made a Difference
2:40 pm - 2:40 pm
Chair's Closing Remarks & Close of Conference: Wrapping Up and Looking Ahead
Anthony Cook -
Asset Management Strategist,
Enerven
A final opportunity to reflect on the insights shared across the Field Services and Asset Management communities. The chair will highlight key themes from the program and outline the priorities that will shape the year ahead.
