Field Service & Asset Management Insights

Technology gets the headlines. People do the work. Every senior field service and asset management leader speaking at FSM Summit ANZ 2026 returns to the same point: transformation fails when the workforce isn't ready - and succeeds when frontline capability, culture and confidence are designed in from the start.

For the last three years, AI in field service management has lived somewhere between bold ambition and over-promised vendor decks. In 2026, that gap is finally closing. Australian leaders across utilities, telecommunications, transport and resources are no longer asking whether AI belongs in their field operations. They're asking which use cases are delivering measurable returns - and which are still chasing the hype.

For decades, asset management sat quietly in the operating expense column - a function organisations spent on rather than invested in. That framing is collapsing. In 2026, asset leaders across Australian utilities, transport, government, healthcare and resources are being asked to do something fundamentally different: contribute to growth, demonstrate strategic value and shape the organisation's long-term performance trajectory.

Reactive asset management is no longer viable. Ageing infrastructure, tightening regulatory expectations, rising climate risk and constrained capital budgets have collectively forced a shift that Australian utilities, transport operators and government asset owners are now executing in earnest: from response-led to prediction-led.

More data is flowing from the field than at any point in the history of Australian service operations. Connected vehicles, IoT-enabled tools, mobile-first technician apps, GPS-enabled scheduling, customer-facing service apps - every touchpoint is now instrumented. The question for field leaders in 2026 is no longer how to collect data. It's how to act on it fast enough to matter.

I have had so much fun the last two days chairing and moderating sessions with our hashtag#FSM experts and want to share my huge thanks to everyone who joined us at the show!

Field service management is a rapidly changing industry, with new technologies and strategies emerging all the time to help businesses stay ahead of the curve.

The article explores the idea of bringing a commercialized approach to customer service and field service teams in order to enhance the customer experience.

In today's fast-paced business world, managing field service teams is more critical than ever before. The logistics and transport industry has experienced rapid growth and the need to provide exceptional customer service is a top priority.

The article discusses the importance of transitioning from a reactive approach to a proactive and predictive one in field service management. It highlights the role of new technologies like video and asset tracking in improving operations and decreasing wait times.

In the age of digital transformation, shifting from manual, labour-intensive processes to automated, digital workflows is essential. At the same time, utility leaders often struggle with implementing new technologies within their organisations.

One of the biggest hurdles is putting technology into the hands of field crews and contractors who may be resistant to change and are less comfortable with digital solutions. How can utility leaders overcome this challenge?

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In light of the recent developments surrounding COVID-19, I wanted to provide you with some information leading up to the 12th Annual Field Service Management Summit 2020.

Three steps to focus on for field service leadership. This article was written by Sumair Dutta, Director of Digital Transformation for ServiceMax from GE Digital and originally published on March 21, 2019.

Salesforce give us their take on how Field Service Management software is pivotal in managing and tracking field workers to best optimise workflow. This article was originally shared by Salesforce, our Lead Event Partner at FSM 2019.

Kim O'Shaughnessy shares Select Hub's predictions on the latest trends in the field service world. This piece was originally featured on Select Hub.