A Letter From FSM ANZ's Event Director, Alexandra Craggs

Dear Field Service & Asset Management Leaders,

The much-anticipated Field Service Management ANZ Summit returns in 2026, co-located with the Asset Management & Performance Summit to create the region’s most powerful platform for service, operations, and asset-heavy industries.

Over two days, this national gathering will deliver bigger conversations, smarter content, and real access—bringing together senior leaders to shape what’s next in performance, resilience, and transformation.

This year’s program will tackle the most urgent priorities facing the industry, including:

• AI, Automation & Intelligent Operations – from predictive maintenance to autonomous scheduling
• Digital Twins, Data & Analytics – unlocking visibility, foresight, and lifecycle optimisation
• Sustainability & Resilience – embedding ESG, circularity, and decarbonisation into operations
• Future Workforce Strategies – balancing skills, technology, wellbeing, and transformation
• Customer-Centric Service Delivery – elevating frontline performance and brand experience
• Risk, Safety & Reliability – building trust in complex, asset-intensive environments

Join us on 26–27 August 2026 at Royal Randwick Racecourse, Sydney, for an immersive experience designed to equip you with the insights, tools, and partnerships needed to deliver smarter, safer, and more predictive service at scale.

We can’t wait to welcome you to FSM + Asset Management 2026 – where real engagement meets real outcomes.

Best wishes,
Alexandra Craggs
Portfolio Director
#FSMAU