01 - 03 April, 2020 | Sydney

Media Center

FSM 2019 Event Guide

We're celebrating 11 years of Field Service Management and have just released the full brochure for 2019! Make sure you get your copy to see what we have in store for you..

Featured Download

Trades Service Excellence On-Floor Guide

At the Trades Service Excellence On-FloorLearn how to integrate seamless work order management systems and mobility solutions to support your field workforce and deliver a better customer experience; with experts from < ...

Telstra: Empowering Your Field Service Staff: Optimising Field Service Capabilities to Transform the Role of Technicians

Ahead of the 11th Annual Field Service Management Summit, we chat to Regan Ireland, General Manager, Field Digitisation and Growth at Telstra. Regan ...

Asset Management On-Floor Guide

At the Asset Management On-Floor Stage Program, asset managers from Aurecon, City of Tea Tree Gully, Logan City Council, RMIT University, City of Wollongong, and Toowoomba Regional Council will address whole life-cycle asset planning strategies, risk management, customer centricity, ...

FSM 2018 - Post Show Report

FSM is A/NZ’s largest and best attended field service management event. As the landmark 10th anniversary, it was only fitting that this year’s event surpassed all expectations by attracting over 200 participants. I am very excited to see how the 2019 FSM conference will shape up and how we can ...

Field Service Management Past Presentation Packet

In lead up to FSM 2019, we exclusively released a selection of past presentations from our 2018 event! Get your copy containing 60+ pages of insight from ClickSoftware, Infor, Queensland Urban Utilities, and Essential Energy!

Harnessing Innovative Technology: How 4 Organisations are Enhancing their Field Services and Adapting to Workforce Needs

Ahead of Field Service Management 2019 we take a look at how four organisations are successfully transforming the ...

Accelerate Your Field Service Outcomes With Mobility

Ahead of Field Service Management 2019, we share with you this industry whitepaper from ServiceMax, one of our proud event partners. This whitepaper covers:Key Drivers for Field Service MobilityChoosing the Right Field Service Mobile SolutionHow Mobility is ...

Implementing an In-House Mobility Solution: How Melbourne Water Leveraged Internal Culture and Capability to Deliver Improved Employee Experience

Ahead of the Field Service Management Summit 2019, we caught up with Frank Courtney, Principal - Technology Enablement at Melbourne Water ab ...

Additional Content Download

FSM Snapshot: How Different Industries are Innovating their Field Services

Ahead of Field Service Management 2017 we take a look at the strategies different industries -from aviation to manufacturing and utilities - are employing to combat field services challenges, streamline processes, and improve the customer experience.    

Culture and Change Management at Telstra: Preparing Field Workers for Major Transformation

Ahead of the Field Service Management Summit 2018 we chat to Digby Wilson, General Manager of Field Service Delivery, Eastern at Telstra. In this Q&A article Digby chats to us about new management systems at Telstra that are transforming culture and delivering optimised results for staff, the business and their...

Improving Customer Satisfaction with Technology and a New Maintenance Management Plan

Ahead of the 10th annual Field Service Management summit we chat to Susie Butler, Manager of Business Improvement, Operations and Maintenance at SA Water. Susie shares with us details of SA Waters new asset and maintenance management plan that is enabling field service staff to utilise technology to improve business...

SA Water’s Mobility Journey – enabling our people to utilise technology to increase business efficiency and customer satisfaction

Ahead of the 10th annual Field Service Management summit we chat to Susie Butler, Manager of Business Improvement, Operations and Maintenance at SA Water. Susie shares with us details of SA Waters new asset and maintenance management plan that is enabling field service staff to utilise technology to improve business...

Building Field Service Proficiency: Challenges,Opportunities and Strategic Investments

Ahead of the 10th Annual Field Service Management Summit 2018 we surveyed 100 field service management professionals from a cross-section of industries across Australia and New Zealand to learn where their businesses are investing time and money, and the ROI they hope to see. Through an exploration of the local...

5 Strategies Australian Organisations are Leveraging to Optimise Field Services

Field services are in flux, with technology like IoT, drones and virtual reality transforming traditional operations and allowing technicians to move on to more value added tasks. Moreover, in today’s ever connected world where everything is available almost instantly, customer are expecting more from their service providers.   To stay ahead...

Leveraging Scalable Technologies to Effectively Streamline SME Operations

Ahead of the Field Service Management for SME’s Expo 2018 we chat to Eduardo Rodrigues, Business Development Manager at GeoOp, a cloud-based job management software provider for SMEs. In this article Eduardo explores some of the key challenges affecting SME operations, and delves into how emerging technologies be scaled and...

Sponsorship Information

FSM 2019 Sponsorship Prospectus

Interested in sponsoring FSM 2019? Get your copy of the sponsorship prospectus to see our current industry partners and packages available

Fast Track Your Attendance

Fast Track Your Attendance - Field Service Management 2019

Want to Fast Track your attendance to FSM 2019? It's easy! Simply download the registration form and email back to registration@iqpc.com.au

FSM Business Case

For the past 10 years FSM has been the one stop shop for time-pressed decision makers to learn from a peer-led program, network with cross-sector leaders and scope out new solutions. View the Business Case and see why it is the must-attend event for field service professionals in 2019.