Delivering an Effective Field Service Culture to Support our People & Improve Processes through Real Time Data Driven Solutions

10 - 12 August, 2021  |  Doltone House Jones Bay Wharf, Sydney 

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FSM 2019 Event Guide

We're celebrating 11 years of Field Service Management and have just released the full brochure for 2019! Make sure you get your copy to see what we have in store for you..

Featured Download

[Telstra] Empowering Your Field Service Staff: Optimising Field Service Capabilities to Transform the Role of Technicians

Ahead of last years Annual Field Service Management Summit, we spoke to Regan Ireland, General Manager, Field Digitisation and Growth at Telstra. Regan took us ...

Presentation Packet | Field Service Management Summit 2020

In the lead up to the Field Service Management Summit 2020 we take a look back at some of the best presentations from the 2019 event. Download the exclusive presentation packet to explore insights from: Energy QueenslandTasNetworksRMITDepartment of Co ...

The New Resiliency: Secrets of Today's Field Service Heroes

The field service industry has gone through major disruption since the start of 2020. COVID-19 was just one example of mass change which shifted the way businesses operated, however it wasn’t the first nor will it be the last time organisations are disrupted and forced to pivot. This re ...

[Melbourne Water] Implementing an In-House Mobility Solution: How Melbourne Water Leveraged Internal Culture and Capability to Deliver Improved Employee Experience

Ahead of the Field Service Management Summit 2019, we caught up with Frank Courtney, Principal - Technology Enablement at Melbourne Water ab ...

Case Studies & Snapshots

[Snapshot] How Different Industries are Innovating their Field Services

Ahead of Field Service Management 2017 we take a look at the strategies different industries -from aviation to manufacturing and utilities - are employing to combat field services challenges, streamline processes, and improve the customer experience.    

[Telstra] Culture and Change Management at Telstra: Preparing Field Workers for Major Transformation

Ahead of the Field Service Management Summit 2018 we chat to Digby Wilson, General Manager of Field Service Delivery, Eastern at Telstra. In this Q&A article Digby chats to us about new management systems at Telstra that are transforming culture and delivering optimised results for staff, the business and their...

[SA Water] Improving Customer Satisfaction with Technology and a New Maintenance Management Plan

Ahead of the 10th annual Field Service Management summit we chat to Susie Butler, Manager of Business Improvement, Operations and Maintenance at SA Water. Susie shares with us details of SA Waters new asset and maintenance management plan that is enabling field service staff to utilise technology to improve business...

[SA Water] The Mobility Journey – Enabling Our People to Utilise Technology to Increase Business Efficiency and Customer Satisfaction

Ahead of the 10th annual Field Service Management summit we chat to Susie Butler, Manager of Business Improvement, Operations and Maintenance at SA Water. Susie shares with us details of SA Waters new asset and maintenance management plan that is enabling field service staff to utilise technology to improve business...

[SA Water, Essential Energy, NSW Fire, ADT Security] Harnessing Innovative Technology: How 4 Organisations are Enhancing their Field Services and Adapting to Workforce Needs

Ahead of Field Service Management 2019 we take a look at how four organisations are successfully transforming their field service abilities by adopting innovative measures and continuing to seek improvement. Enjoy insights from SA Water, Essential Energy, NSW Fire & Rescue, and ADT Security.

Whitepapers, Reports and Articles

Building Field Service Proficiency: Challenges,Opportunities and Strategic Investments

Ahead of the 10th Annual Field Service Management Summit 2018 we surveyed 100 field service management professionals from a cross-section of industries across Australia and New Zealand to learn where their businesses are investing time and money, and the ROI they hope to see. Through an exploration of the local...

5 Strategies Australian Organisations are Leveraging to Optimise Field Services

Field services are in flux, with technology like IoT, drones and virtual reality transforming traditional operations and allowing technicians to move on to more value added tasks. Moreover, in today’s ever connected world where everything is available almost instantly, customer are expecting more from their service providers.   To stay ahead...

Meet the 2019 Advisory Board: Insights from Our Field Service Experts

Organisations must align themselves with these trends in order to remain competitive and fully harness the innovations that the industry boom is generating. Chatting with three members of our expert advisory board ahead of Field Service Management 2019, they each explain how they’re unlocking their field service management capabilities to...

FSM 2018 - Post Show Report

FSM is A/NZ’s largest and best attended field service management event. As the landmark 10th anniversary, it was only fitting that this year’s event surpassed all expectations by attracting over 200 participants. I am very excited to see how the 2019 FSM conference will shape up and how we can...

Accelerate Your Field Service Outcomes With Mobility

Ahead of Field Service Management 2019, we share with you this industry whitepaper from ServiceMax, one of our proud event partners. This whitepaper covers:Key Drivers for Field Service MobilityChoosing the Right Field Service Mobile SolutionHow Mobility is a Strategic Force

Fast Track Your Attendance

[GeoOp] Leveraging Scalable Technologies to Effectively Streamline SME Operations

Ahead of the Field Service Management for SME’s Expo 2018 we chat to Eduardo Rodrigues, Business Development Manager at GeoOp, a cloud-based job management software provider for SMEs. In this article Eduardo explores some of the key challenges affecting SME operations, and delves into how emerging technologies be scaled and...

Fast Track Your Attendance - Field Service Management 2019

Want to Fast Track your attendance to FSM 2019? It's easy! Simply download the registration form and email back to

FSM Business Case

For the past 10 years FSM has been the one stop shop for time-pressed decision makers to learn from a peer-led program, network with cross-sector leaders and scope out new solutions. View the Business Case and see why it is the must-attend event for field service professionals in 2019.

Past Presentations

Field Service Management Past Presentation Packet

In lead up to FSM 2019, we exclusively released a selection of past presentations from our 2018 event! Get your copy containing 60+ pages of insight from ClickSoftware, Infor, Queensland Urban Utilities, and Essential Energy!

Sponsorship Information

FSM 2020 Sponsorship Prospectus

The FSM 2020 sponsorship prospectus has just been released. Get your copy to see who you can get your solution in front of, other confirmed partners who'll be exhibiting, what's new for 2020, and packages available

FSM 2019 Sponsorship Prospectus

Interested in sponsoring FSM 2019? Get your copy of the sponsorship prospectus to see our current industry partners and packages available