This is the year field service workers finally become recognised as one of the most critical touchpoints within the customer journey!
The 12th Annual Field Services Management Summit returns in 2020, designed to facilitate discussion and explore innovative approaches to the challenges faced across field operations. This has become the must attend event for stakeholders tasked with driving field service management across the wider business.
With growing customer expectations in the service industry, field workers need better, real time solutions to accomplish their tasks without delay.
It’s through innovative tech and new scheduling solutions that workers are able to improve the customer experience and ensure the lifetime value of their organisation is maintained by up to 80%.
With the help of our Advisory Board, we have broadened the 2020 scope of our Field Service Management Summit to include three focused learning tracks that will help each of you improve your operations framework and, in turn, boost customer experience.