Field Service Managementin the Age of Coronavirus
When: 17 JUNE 2020 (AEST)

8:50 AM
Conference Opening
Remarks from the Conference Chairperson

KEYNOTE CASE STUDY: The Future of Field Service: 2020 Vision

Power Demo

10:20 AM
Speed of Response in the Wake of a Pandemic: Exploring the Technology, Skills and Change Management Strategies Required in Emergency Services for the On-Field Workforce
Speaker: Marcus Swansborough, Field Services Manager IT Operations and Communications, NSW Fire and Rescue

10:50 AM

11:00 AM
Touchless Field Service Delivery in a Post Covid-19 World
Speaker: Arka Prava Dhar - Co-Founder and CEO, Zinier

11:30 AM
Reducing Your On-Field Workforce in Times of Panic: Working with your Contact Centre to Drive On-Field Efficiencies
Speaker: Christiane Joussement, Head of Customer Excellence, Fuji Xerox

12:00 PM
Applying Greater Control and Visibility to your Field Service Delivery Model to Improve Productivity
Speaker: Branko Kondic, National Manager Digital Services, Schindler Ahead  

12:30 PM
Conference Closing
Remarks from the Conference Chairperson

Australia’s leading & longest running event for field service, support & customer delivery success

This is the year field service workers finally become recognised as one of the most critical touchpoints within the customer journey!

The 12th Annual Field Services Management Summit returns in 2020, designed to facilitate discussion and explore innovative approaches to the challenges faced across field operations. This has become the must attend event for stakeholders tasked with driving field service management across the wider business.

With growing customer expectations in the service industry, field workers need better, real time solutions to accomplish their tasks without delay.

It’s through innovative tech and new scheduling solutions that workers are able to improve the customer experience and ensure the lifetime value of their organisation is maintained by up to 80%.

With the help of our Advisory Board, we have broadened the 2020 scope of our Field Service Management Summit to include three focused learning tracks that will help each of you improve your operations framework and, in turn, boost customer experience.

Why You Should Attend the #1 FSM event in Australia!

Meet with 150+ field service professionals
from all industries, including government, utilities, mining, retail, logistics, construction and so much more!

Benefit from 60+ in-depth sessions 
providing detailed strategies to improve response times of field technicians and deliver services more efficiently

6 New Pre-Conference Workshops 
designed to give you all the insights needed to boost your field service management and maintain exceptional customer experience

Evaluate 20+ leading mobility and tech solutions 
that are providing value to both your peers and competitors

Thought leadership opportunities


  • 30 minute main stage case study     presentation on afternoon of Day 1 or morning of Day 2
  • Positioned as Thought Leader


  • 1 hour closed door roundtable     discussion over lunch or breakfast
  • Pre-selected delegate attendees in     advance of the event
  • A chance to demonstrate your     expertise in an interactive setting


  • Lead a discussion group on     conference program of choice
  • Topic to be agreed
  • Positioned as Thought Leader


Sign up today to be part of the largest and fastest growing Field Service Management Community across the Australia and the Asia Pacific!

And here's what our attendees have to say...