Main Conference Day One : Tuesday, 26 August 2025


9:00 am - 9:10 am IQPC Welcome Address: Field Service Management 2025

Alexandra Craggs - CX Portfolio Director, IQPC Australia
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Alexandra Craggs

CX Portfolio Director
IQPC Australia

As the field service industry evolves, emerging technologies like AI, IoT, and AR are set to redefine how organisations operate and deliver value. This panel will explore the transformative impact of these innovations, offering insights into their potential to enhance efficiency, customer satisfaction, and future-proof field service operations.

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Belinda Grealy

Executive General Manager and Telco Fixed Networks
Ventia

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Justin Morgan

Executive Manager, Digital Strategy & Innovation, Field Services
NBN

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Simone Doolan

Industry Director
IFS Australia

The people you send on site are mission-critical. See how AI agents for mobile workers and the teams that support them will augment these highly skilled groups and create transformative efficiencies. Plus hear from a panel of industry leaders on how they are approaching data and AI to drive excellence in their organisations.



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Shahar Banay

Distinguished Solution Engineer
Salesforce

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David Campbell

General Manager of Safety and Operations
Endeavour Energy

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Peter Aggelis

Head of Corporate and Field Technology
CitiPower and Powercor

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Chanรฉ Ballantine

Manager, Contracting Platforms
Northpower

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Bharath Kadiam

Account Executive
Salesforce

In an era dominated by AI and automation, re-engineering processes is no longer optionalโ€”itโ€™s essential for staying competitive. This panel will delve into how organisations can optimise workflows, eliminate inefficiencies, and seamlessly integrate advanced technologies to drive innovation and operational excellence.

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Gary Dodd

Manager Workforce Optimisation and Performance Networks Operations
APA Group

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Alex Lassauniere

Enterprise Architect
CEA

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Robert Ward

General Manager, Solutions Innovation
Chubb

11:10 am - 11:40 am Partner Address | Field Productivity @ NBN

Justin Morgan - Executive Manager, Digital Strategy & Innovation, Field Services, NBN


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Justin Morgan

Executive Manager, Digital Strategy & Innovation, Field Services
NBN

11:40 am - 12:10 pm Morning Networking Break

Connect and reconnect with the industry. Grab a coffee, explore the connections, and start conversations. 

12:10 pm - 1:40 pm IDG A | Field Service + AI: Whatโ€™s Working, Whatโ€™s Hype, Whatโ€™s Next?

David Horvath - Director Business Application, Velrada


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David Horvath

Director Business Application
Velrada

12:10 pm - 1:40 pm IDG B | The Knowledge Shift - Retaining Intelligence as Your Workforce Evolves

12:10 pm - 1:40 pm IDG C | Optimising Fleet Utilisation: Ensuring the Right People are in the Right Place

12:10 pm - 1:40 pm IDG D | Evolving Expectations: Meeting Customer Needs

12:10 pm - 1:40 pm IDG E | Talent & Skills: Workforces for the Future of FSM

Bonita Carroll - Consultant, Bonita Carroll Consulting
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Bonita Carroll

Consultant
Bonita Carroll Consulting

12:10 pm - 1:40 pm IDG F | Designing Adaptive Asset Management: Aligning Strategy, Structure and Processes for Evolving Demands

Anthony Cook - Asset Management Strategist, Enerven
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Anthony Cook

Asset Management Strategist
Enerven

1:40 pm - 2:40 pm Lunch Break

Step away from the stage, grab a bite to eat and take some time to chat with new connections and explore the expo! 

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Daniel Gray-Hobbs

Field Systems and Data Principal
Telstra

3:10 pm - 3:40 pm Speed Networking

3:40 pm - 4:10 pm AGL Case Study | Digital Transformation Roadblocks: Lessons from the Trenches

Alex Ielo - Product Owner of Field Platforms, AGL

This session will highlight key lessons learned from overcoming digital transformation roadblocks, sharing insights on navigating challenges and ensuring successful adoption of technology to drive business growth and innovation.

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Alex Ielo

Product Owner of Field Platforms
AGL

4:10 pm - 4:30 pm Demonstration Drive |


4:30 pm - 4:50 pm Afternoon Break |

Join us for afternoon networking break to connect with fellow attendees, exchange ideas, and build valuable relationships over refreshments.

Investing in technology is crucial, but maximising its return requires a strategic balance with operational efficiency. This panel will examine how organisations can align technology investments with business goals, optimise processes, and measure success to achieve sustainable growth and profitability.

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Vanessa Thompson

General Manager of Field Services
Queensland Urban Utilities

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Joeanne Fox

Group Strategy Manager: Northeast Engineering & BCH
Northeast Auto Group

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Rob Buckley

Solutions Architect
Coates Hire

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Sunny Bhasin

General Manager - Assets
Queensland Rail

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Robert Ward

General Manager, Solutions Innovation
Chubb

5:30 pm - 6:30 pm FSM Drinks Reception