Unlocking the Power of Technology & People to Deliver Streamlined, Efficient, Field & Customer Services
August 26 - 27, 2025 | Royal Randwick Racecourse, Sydney
Simone Doolan
Industry Director IFS Australia
Simone Doolan is the Industry Director for Utilities and Telecommunications at IFS Australia and New Zealand. With over 25 years of experience in asset-intensive industries, Simone specializes in helping organizations transform and optimize their operations through digitalization, focusing on delivering world-class solutions that empower businesses to perform at their peak. Her expertise lies in blending Service Management with Enterprise Asset Management (EAM), enabling companies to excel when it matters most, at the "Moment of Service." Simone’s career experience includes advising and consulting for organizations in both the public and private sectors in navigating complex business solutions, to identifying solutions that drive transformation and growth.
Main Conference Day One : Tuesday, 26 August 2025
9:10 AM Panel Discussion | FSM 2030: How Will Emerging Technologies Reshape the Industry?
As the field service industry evolves, emerging technologies like AI, IoT, and AR are set to redefine how organisations operate and deliver value. This panel will explore the transformative impact of these innovations, offering insights into their potential to enhance efficiency, customer satisfaction, and future-proof field service operations.
Check out the incredible speaker line-up to see who will be joining Simone.
Download The Latest Agenda
