Unlocking the Power of Technology & People to Deliver Streamlined, Efficient, Field & Customer Services
August 26 - 27, 2025 | Royal Randwick Racecourse, Sydney
FREE TO ATTEND: Women in FSM & Asset Management Summit - Wednesday, 27 August 2025
8:30 am - 9:00 am
Registration Opens
9:00 am - 9:05 am
Chair's Opening Remarks
Bonita Carroll -
Consultant,
Bonita Carroll Consulting
9:05 am - 9:45 am
Panel Discussion | Optimising Field Teams in a Talent-Constrained Market
Paul Cook -
Former - Executive General Manager of Growth and Emerging Markets,
BSA
Luai Al-Mahbashi - BMA Project Manager & Field Service Engineer, Environmental Automation
Sai Kasivajjula - Manager Field Service - NSW/ACT, Electrolux Group
Bonita Carroll - Consultant, Bonita Carroll Consulting
With ambitious infrastructure goals set across Australia for the next five years, competition for skilled talent is fiercer than ever. The challenge of attracting and retaining employees is compounded by the slow pace of training new workers to meet demand. This panel will explore innovative strategies for optimising field service teams in this competitive environment, focusing on leveraging technology, upskilling existing employees, and implementing strategic workforce management. Speakers will share insights on how to attract top talent, retain skilled workers, and develop capabilities within teams to maintain high performance while meeting infrastructure and operational demands.
9:45 am - 10:15 am
Saartha Address | AI Meets Infrastructure: 5 Keys to Unstoppable Service Delivery for Critical Asset Infrastructure
Bhaskar Pilla -
Product Director,
Saartha
- Boost user adoption and partner collaboration to enable uninterrupted operations at scale.
- Harness location intelligence for smarter service decisions and faster response in the field.
- Choose the right Field Service Management solution to drive AI adoption and digital resilience across critical asset infrastructure.
Sponsored by: Saartha
10:15 am - 10:55 am
Panel Discussion | Addressing the Skills Shortage: Programs to Boost Untapped Talent
Amy Mcilvenie -
NSW lead,
Mas National
Abby Kempe - Major Projects and Major Partnerships Manager, Tradewomen Australia
Bonita Carroll - Consultant, Bonita Carroll Consulting
This session will examine innovative programs aimed at tackling the skills shortage in field service management, focusing on lessons learned from successful initiatives. Speakers will share strategies for attracting and developing untapped talent through diverse recruitment pipelines, upskilling opportunities, and practical adjustments to meet workforce needs. The discussion will provide actionable insights to help build a sustainable and inclusive workforce.
10:55 am - 11:25 am
Morning Networking Break
11:25 am - 12:05 pm
Panel Discussion | Diversity in Field Service Management Teams: Breaking Barriers and Driving Change
Bec Salazar-Lopez -
General Manager Field Business Intelligence,
NBN Co Ltd
Franceska Strano - Technical Services Manager, WaterNSW
Chané Ballantine - Manager, Contracting Platforms, Northpower
Bonita Carroll - Consultant, Bonita Carroll Consulting
12:05 pm - 1:15 pm
Women in FSM Workshop | The Inclusion Advantage – Solving Field Workforce Shortages via Strategic Equity
Abby Kempe -
Major Projects and Major Partnerships Manager,
Tradewomen Australia
This workshop addresses the urgent workforce shortages in field service industries by shifting the conversation from recruitment to retention. Drawing on national projects, WGEA insights, and frontline partnerships, Abby will guide attendees through a high impact session combining live engagement, leadership insights, and practical employer tools.
Key Features:
• Targets workforce leakage: “More women are dropping out than coming in”
• Shares WGEA-aligned industry data, e.g., Electricity, Gas, and Construction (we will use 1-2 relevant field services case study’s/example)
• Offers a self-assessment retention audit tool and checklist
• Supports leaders, HR, and ops to identify ‘low-hanging fruit’ and systemic blockers
• Demonstrates how TWA helps employers build sustainable pipelines of women in field roles Audience Takeaways:
• Immediate tips to improve visibility, language, and access pathways
• Strategic retention levers backed by research and practice
• Insight into the “how’s your own backyard?” employer reflection prompt
