11:40 am - 12:10 pm Registration Opens

12:10 pm - 1:40 pm IDG A | Field Service + AI: What’s Working, What’s Hype, What’s Next?

David Horvath - Director Business Application, Velrada

12:10 pm - 1:40 pm IDG B | The Knowledge Shift - Retaining Intelligence as Your Workforce Evolves

Alex Towns - Strategic Engagement Manager:, Certus Digital

12:10 pm - 1:40 pm IDG C | Optimising Fleet Utilisation: Ensuring the Right People are in the Right Place

Joeanne Fox - Advisor, RiverCity Strategy

12:10 pm - 1:40 pm IDG D | Evolving Expectations: Meeting Customer Needs

Harrison Sangster - Director: Service Division, Remax Doors

12:10 pm - 1:40 pm IDG E | Talent & Skills: Workforces for the Future of FSM

Bonita Carroll - Consultant, Bonita Carroll Consulting

12:10 pm - 1:40 pm IDG F | Designing Adaptive Asset Management: Aligning Strategy, Structure and Processes for Evolving Demands

Anthony Cook - Asset Management Strategist, Enerven

1:40 pm - 2:40 pm Networking Break

2:40 pm - 3:10 pm Transport for NSW Presentation | Surviving the Storm! Leading Through Supply Chain Chaos Without Losing Your Sanity… or Your Team

Fady Awad - Contracts Delivery Manager, Transport for NSW

3:10 pm - 3:40 pm EasyPark Presentation | Addressing the Barriers of Electrification for Fleets'

Emily Carson - General Manager - EV Charging, EasyPark

3:40 pm - 4:00 pm Speed Networking

4:10 pm - 4:30 pm Demonstration Drive

4:30 pm - 4:50 pm Afternoon Networking Break

4:50 pm - 5:30 pm Field Service Management Summit Panel Discussion | Driving ROI: Balancing Technology Investments with Operational Excellence

Robert Ward - General Manager, Solutions Innovation, Chubb
Vanessa Thompson - General Manager of Field Services, Queensland Urban Utilities
Joeanne Fox - Advisor, RiverCity Strategy
Rob Buckley - Solutions Architect, Coates Hire
Sunny Bhasin - General Manager - Assets, Queensland Rail

5:30 pm - 6:30 pm FSM Drinks Reception