Unlocking the Power of Technology & People to Deliver Streamlined, Efficient, Field & Customer Services
August 26 - 27, 2025 | Royal Randwick Racecourse, Sydney
Alex Lassauniere
Enterprise Architect CEA
Main Conference Day One : Tuesday, 26 August 2025
10:30 AM Panel Discussion | Process Re-Engineering in a World of AI & Automation
In an era dominated by AI and automation, re-engineering processes is no longer optional—it’s essential for staying competitive. This panel will delve into how organisations can optimise workflows, eliminate inefficiencies, and seamlessly integrate advanced technologies to drive innovation and operational excellence.
Main Conference Day Two : Wednesday, 27 August 2025
12:35 PM Panel Discussion | Customer Driven Field Service: Putting the Customer at the Heart of Culture and Operations
This panel will delve into the future of field service, focusing on how customer-driven approaches are shaping personalised and proactive experiences. Panellists will discuss the role of data, technology, and customer feedback in delivering tailored services that anticipate needs and enhance satisfaction.
Check out the incredible speaker line-up to see who will be joining Alex.
Download The Latest Agenda
