Thursday, August 12th, 2021
With advancements in technology skyrocketing, this session will delve into how we can use the right technology and real-time tracking services to help both our technicians and customers.
For many organisations, up to 20% of customer calls relate to the whereabouts of technicians. Through implementing self-service portals, real-time tracking technology and a plethora of digital solutions to help answer transactional customer queries, technicians will be able to focus and prioritise the right tasks.
With less time wasted on transactional enquiries, learn how you can get your technicians to spend more time delivering the services that matter and building ongoing customer relationships.
Speaker:
Check out the incredible speaker line-up to see who will be joining Alex.
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