Catherine Macdonald
Field Experience Product Lead Telstra.
Field Service Management Summit - Day 2 Program (Thursday, 27 August)
12:20 PM Panel Discussion | Winning and Retaining the Next Generation of Field Talent
Attracting and retaining skilled field workers is one of the biggest challenges facing service organisations. This panel examines what motivates the next generation of field technicians, how roles are evolving in a more digital environment and what development pathways keep people engaged. Attracting and retaining skilled field workers is one of the biggest challenges facing service organisations. This panel examines what motivates the next generation of field technicians, how roles are evolving in a more digital environment and what development pathways keep people engaged.
2:30 PM Panel Discussion | Wellbeing, Safety and the Modern Workforce: What It Takes to Create a Supportive Operational Culture
Workforces across both asset and field environments are reporting higher fatigue, greater mental load and rising safety risks. This panel explores how leaders are building a stronger safety culture while supporting wellbeing. Topics include technology enabled safety, psychological safety, remote support and managing fatigue in high demand environments.
Panel Discussion | Wellbeing, Safety and the Modern Workforce: What It Takes to Create a Supportive Operational Culture
Check out the incredible speaker line-up to see who will be joining Catherine.
Download The Latest Agenda
