Maximising Field Service Effectiveness, Customer Satisfaction and Proactive Maintenance
September 24 - 27, 2024
| Singapore
Pre-Conference Day
10:00 am - 10:30 am
Morning Refreshments & Registration
10:30 am - 10:35 am
Welcome & Housekeeping Address
10:35 am - 10:40 am
Chairperson Opening Address
Balakrishna Mekala -
Director – Service Solutions, Strategic Accounts,
GE Healtchcare
10:40 am - 11:20 am
Creating A New System For The Millennial Workforce Generation
Satya Rajput -
Senior Manager & Head Field Service,
Intuitive Surgical
As We Embark on a New Era, the Future Workforce Stands as a Cornerstone for the Field Service Management Industry. Hear from Intuitive on Witnessing a Significant Shift Led by the Rise of Millennials
- Projections indicating that millennials will comprise 75% of the workforce by next year
- Devise initiatives to accommodate this generational change
- Establishing resilient systems capable of adapting to the dynamic conditions of the evolving workforce
As we embark on a new era, the future workforce stands as a cornerstone for the Field Service Management Industry. Hear from Intuitive on witnessing a significant shift led by the rise of millennials:
- Projections indicating that millennials will comprise 75% of the workforce by next year
- Devise initiatives to accommodate this generational change
- Establishing resilient systems capable of adapting to the dynamic conditions of the evolving workforce
11:20 am - 12:00 pm
Building a Nurturing Workplace Environment for FSM
Balakrishna Mekala -
Director – Service Solutions, Strategic Accounts,
GE Healtchcare
Understand The Vitality of Cultivating a Nurturing Workplace. Explore How To Maintain Knowledge and For The New Generation and How Recognition and Growth Opportunities Can Bolster Retention
- Initiating different programs and strategies to sustain knowledge for the next generation
- Establishing open transparent communication and engagements
- Recognising and Rewarding Achievements along with growth opportunities to boost morale
12:00 pm - 12:30 pm
Lunch & Networking Break
Take a break and use this time to network with your fellow industry peers!
1:00 pm - 1:40 pm
Adapting to Technological Advancements for The Field Workers
This Session Will Highlight on The Importance of Field Workers To Embrace Technological Advancements and Essentially Upgrade Their Workforce
- Understanding the impact of AI and automation that reshapes tasks
- Strategising recruitment and training efforts to align with technological advancements and organisational goals
- Cultivating a flexible and adaptive workforce capable of embracing technological changes and rapid innovation
1:40 pm - 2:20 pm
The Vital Roles of Effective Training Programs
Pusparajan Thoriappa -
Facilities Director,
Boston Scientific
Understand How Effective Training Programs Can Become Catalysts for Organisational Success and Increase Competitive Advantage and Hear from Boston Scientific's Facilities Director Succeeds from It
- Driving organisational success to ensure competitive advantage.
- Fostering a culture of continuous learning and professional development
- Equipping field workers with adaptability for changing industry landscapes
2:20 pm - 3:00 pm
Mastering Field Operations: Strategies for Effective Field Worker Management
Willie Chiang -
Director of Services Support, Solutions & Services Group,
Lenovo
Ensuring the well-being and effectiveness of our field workers is essential. This session shows how we can enhance service quality whilst empowering our field workforce to excel
- Explore diverse strategies for field worker support, ensuring their well-being and empowerment
- Optimize service provision by aligning skilled personnel with field tasks, fostering worker empowerment
- Experience enhanced repair quality and scheduling precision through attentive field worker care and strategic deployment
