Balakrishna Mekala

Director – Service Solutions, Strategic Accounts GE Healtchcare

Balakrishna Mekala is a seasoned services leaders in healthcare industry with 17+ years of experience spanning across medical products lifecycle in service domain covering service design, development, operations and commercial functions in international settings (India, Europe, China and ASEAN). He is very passionate about customer experience and lead various initiatives involving technology inclusion, process optimizations and empowering front line service engineers to drive service excellence. He believes Service is Science as Sales is an Art.

Pre-Conference Day

11:20 AM Building a Nurturing Workplace Environment for FSM

Understand The Vitality of Cultivating a Nurturing Workplace. Explore How To Maintain Knowledge and For The New Generation and How Recognition and Growth Opportunities Can Bolster Retention  

  • Initiating different programs and strategies to sustain knowledge for the next generation 
  • Establishing open transparent communication and engagements  
  • Recognising and Rewarding Achievements along with growth opportunities to boost morale 

Main Conference Day 1

9:10 AM Panel Discussion: Enabling Real-Time Collaboration Between On-Field and Backend Operations Teams

Delve into Enhancing Service Delivery through Real-Time Collaboration, Digital Tools, and Aligned Metrics. Foster Synergy between On-Field and Backend Operations Teams 

  • Addressing the importance of real-time collaboration to reduce downtime, improve communication and enhance service delivery   
  • Harnessing digital tools and technology (e.g. remote monitoring) to allow for closer collaboration  
  • Aligning KPIs and metrics across on-field and backend operations teams

Check out the incredible speaker line-up to see who will be joining Balakrishna.

Download The Latest Agenda