Igor Vincetic

General Manager Electrolux Group

Consumer centric General Manager with 17 years of international experience working in regional and country roles in Europe, Asia and Australia. Commercially minded leader, passionate about translating consumer trends into new business opportunities. Experienced in building highly motivated teams and designing growth business strategies and go to market strategies.

Main Conference Day 1

9:10 AM Panel Discussion: Enabling Real-Time Collaboration Between On-Field and Backend Operations Teams

Delve into Enhancing Service Delivery through Real-Time Collaboration, Digital Tools, and Aligned Metrics. Foster Synergy between On-Field and Backend Operations Teams 

  • Addressing the importance of real-time collaboration to reduce downtime, improve communication and enhance service delivery   
  • Harnessing digital tools and technology (e.g. remote monitoring) to allow for closer collaboration  
  • Aligning KPIs and metrics across on-field and backend operations teams

11:40 AM Empowering Technicians with Data for Success

Elevate Technician Performance with Mobile Apps, Granting Instant Data Access, Analytics-Driven Insights, and Streamlined Data Capture. Enhance Decision-Making and Service Efficiency 

  • Equipping technicians with mobile applications for real-time access to service history, customer information, and work order details 
  • Utilising data analytics to provide technicians with insights for better decision-making on the job 
  • Streamlining data capture through mobile tools, ensuring accurate and real-time updates on service activities 


Check out the incredible speaker line-up to see who will be joining Igor.

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