Conference Day Two: Thursday, 1st August 2019
Tuesday, January 8th, 2019
Moving beyond customer journey mapping Christy McLeod will demonstrate how she has helped organizations transform from being technology driven to customer centric and how practical service design has influenced corporate strategic directions.
- Going beyond customer journey mapping to actively designing for people – Both customer and employees
- How to lead with the customer in program planning and project prioritization
- The role of design thinking to enable teams/ organizations to innovate