Customer Centric Program Leader
Office of Environment and Heritage (NSW)
Conference Day Two: Thursday, 1st August 2019
Tuesday, January 8th, 2019
In this case study presentation Rohit explores how to build a clear picture of various users to understand their needs and expectations and consequently ensure service designs deliver a positive interaction with the Department.
- Using design to craft new experiences and services
- Mapping customer journeys and understanding the moments that matter most when interacting with your organisation
- Capturing user feedback and insights to continuously improve experiences and services