31 July - 01 August, 2019 | Sir Stamford, Circular Quay
Rohit Mandanna, Customer Centric Program Leader at Office of Environment and Heritage (NSW)

Rohit Mandanna

Customer Centric Program Leader
Office of Environment and Heritage (NSW)

Check out the incredible speaker line-up to see who will be joining Rohit.

Download The Latest Agenda

Conference Day Two: Thursday, 1stĀ August 2019

Tuesday, January 8th, 2019

3:50 PM CASE STUDY: Delivering Positive Customer Experiences through User-Centred Service Design

In this case study presentation Rohit explores how to build a clear picture of various users to understand their needs and expectations and consequently ensure service designs deliver a positive interaction with the Department.

  • Using design to craft new experiences and services
  • Mapping customer journeys and understanding the moments that matter most when interacting with your organisation
  • Capturing user feedback and insights to continuously improve experiences and services