Chryssa Stefanou

Director, Global Head Legal Operations CSL Limited

Agenda Day 1

8:50 AM PANEL DISCUSSION: FLIP THE SCRIPT - SWITCHING FROM A RESISTANCE TO ENABLEMENT MINDSET TO WIN CHANGE MANAGEMENT

The word "resistant" is commonly used to describe in-house lawyers' attitude to change management - a concept often discussed amongst peers on a high level. But by taking a two-fold approach of exploring why said resistance exists, and focusing on positively engaging lawyers, legal operations leaders can achieve effective change that sticks. Negative framing of people is antithetical to how leaders can think about their talent as an asset that can be leveraged for a more sustainable, and impactful change. To concentrate on the behavioural and psychological training as much as the technological could be the key to transformation.

Learn to instil a sense of positivity, engagement and motivation for lawyers to become self-starters around change
Consider change initiatives where each step delivers standalone value, and high-impact change
Explore the advantage of using change management models, such as ADKAR, frameworks to overcome the fear factor of transformation
Discuss building implementation muscle memory in legal teams so that successful frameworks can be reused

Check out the incredible speaker line-up to see who will be joining Chryssa.

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