When managing global functions, choosing the right model of local vs global (or glocal!) in processes, standards, teams, and technologies is a highly complex and strategic decision. Whether you're managing cross-border teams or simply trying to align tools and processes across departments in the same building, achieving consistency without sacrificing flexibility is a big challenge. This session will explore the models in how to think about this challenge and practical steps to implement transformation at a global level – from navigating regional nuances, aligning stakeholders with varying priorities, and ensuring your tech stack works cohesively – even when your teams don’t share a time zone or a floor.

• Explore strategies to balance global standards with local flexibility across teams and jurisdictions
• Learn how to create alignment between disconnected tools and workflows without over-engineering
• Delve into managing communication and stakeholder engagement in fragmented or hybrid environments

Legal ops professionals are often the linchpin between ambitious transformation and operational reality. In environments where uncertainty and hype swirl – especially around tech – it’s easy to lose sight of one’s strategic purpose. Whether you’re assembling a new team or embedding tools across departments, success comes from building a people-first strategy and cultivating legal operations as a trusted internal service. It is time to reconnect with your “why,” manage cross-team expectations and lead change initiatives with clarity and courage. 

•  Learn to build change initiatives from a place of self-trust, not trend-chasing

•  Explore strategies to manage expectations with empathy and connect business needs with legal capacity realistically

•  Position legal ops as a strategic partner that connects dots, balances ambition with execution, and enables confident decision-making