Jenny Hacker, Head of Legal Operations joined Royal London in 2004, developing exceptional expertise in various operational roles. Leading a team of five within a wider legal function of 30, Jenny was recognized as a legal operations early-adopter, winning The Lawyer's inaugural In-House Legal Operations Team of the Year Award in 2020. Jenny is a key driver of legal service-delivery, managing all non-legal activities. She has led numerous operational excellence, cost-efficiency and change-management initiatives, including developing strategic and operating model plans, acquisition integrations, regulatory change project management, technology implementations, and process improvement. Jenny is known for her critical thinking and passion for problem-solving. She is a culture-first contributor and prides herself on delivering with courageous integrity in-line with organisational values.
Whether you're stepping into legal operations for the first time or steering a mature function across global teams, the fundamentals matter. Legal operations leaders in this day and age must take stock of what they have, design for what they truly need, and lead others through adoption and enablement. From structuring your team to embedding sustainable tool usage, it’s a blueprint for setting up legal operations that actually works—today, tomorrow, and beyond. The goal is to create systems that empower, not confuse, build trust across stakeholders, and evolve with intention.
• Learn how to assess and articulate your current legal ops setup – processes, people, tools – and align it with future goals
• Explore techniques to drive adoption, manage change fatigue, and support the end user beyond rollout
• Discover how foundational clarity enables smarter growth, better cross-functional collaboration, and long-term tool sustainability
Check out the incredible speaker line-up to see who will be joining Jenny.
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