Angus Gilfillan

Chief Executive Officer LAB 35

Conference Day Two: Wednesday, 14th October 2020

Wednesday, October 14th, 2020

2:40 PM Group Think : Shift In Financial Industry Model – Move From a Product Economy to An Experience Economy: Maintaining On-Going Personalized Relationships With Borrowers Pre and Post Loans Approvals

Despite size and business model, there is one common challenge for all lending industry: how to maintain close and ongoing relationship with a customer pre and post loan approval, in order to deliver the best customer experience. The conference will break out into different groups to give you a chance to discuss the theme with your group member. Discussion will be led by a subject matter expert who will facilitate an opportunity to compare and contrast your experiences and thoughts with other groups.

Check out the incredible speaker line-up to see who will be joining Angus.

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