The growth of mortgage industry over the past couple of years gives customers greater choice in who thy engage with. Thisincreasingly competitive landscape forces lenders to differentiate their business in order to stand out from competition. Learn how unique customer value propositions make Westpac Group highly competitive in this increasingly competitive and complex market.
In this session, hear about:
Despite size and business model, there is one common challenge for all lending industry: how to maintain close and ongoing relationship with a customer pre and post loan approval, in order to deliver the best customer experience. The conference will break out into different groups to give you a chance to discuss the theme with your group member. Discussion will be led by a subject matter expert who will facilitate an opportunity to compare and contrast your experiences and thoughts with other groups.