Chris Dyer

Head of Customer Operations ING

Conference Day One: Tuesday, 13th October 2020

Tuesday, October 13th, 2020

2:30 PM ROUNDTABLE DISCUSSION : How People Driven and Technology Enabled Lending Business Model Leads to Increased Profit Growth

The conference will break out into different groups to give you a chance to discuss the theme with your group members. The discussion will be led by Chris Dyer, a subject matter expert who will facilitate an opportunity to compare and contrast your experiences and thoughts with other groups.

Chris Dyes is responsible for exceling customer and employee experience in his role as Head of Customer Operations at ING Australia. One of his key responsibilities is to combine automation with human resources in order to assure ING employees are enabled by technology, not replace by it.

Discuss the following:
  • How technology enabled human resources result in increased efficiency
  • How improved employee experience results in improved customer experience
  • Does people driven business more accurately respond to customer needs?

Conference Day Two: Wednesday, 14th October 2020

Wednesday, October 14th, 2020

9:40 AM DEBATE: Open Banking – Regulatory Burden Or Opportunity To Boost Loan Origination Revenue?

With an Open Banking just around a corner, it is important to understand what impact it is going to have on financial businesses in Australia. Some organizations find it to be a revenue growth opportunity, whether others cannot see a way to capitalize on it. Listen to industry leaders discussing that problem in detail. 

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda