Laurence Brockman

As digital ecosystems evolve, so too must our approaches to trust and safety. This presentation examines how trust and safety teams are keeping pace with rapid change — from shifting user expectations to emerging technologies and new forms of interactions – using lessons learned from realworld implementation.

AI is reshaping Trust & Safety content moderation - empowering teams with new capabilities while simultaneously exposing T&S professionals to new classes of harms. From operational efficiency to generative AI–driven threats, leaders must strike the right balance between automation and human oversight. This panel will explore the promise and pitfalls of AI in practice.

• How AI is delivering transformative impact to Trust & Safety workflows
• Emerging threats and harms created by generative AI
• Operationalising AI effectively: where it works, where it fails, and what needs fixing
• The critical role of human review in maintaining accountability and judgement
• Looking ahead: how to future-proof T&S against the next wave of AI disruption

The gaming industry operates a unique and dynamic ecosystem, presenting distinct Trust & Safety challenges and opportunities compared to other platforms. In this panel, we delve into how gaming companies approach user safety, moving beyond reactive measures to build proactive safety ecosystems. Exploring the intricacies of player experiences, discuss how safety is woven into game design for effective interventions, and share insights on fostering thriving communities where fun and safety coexist.

• Exploring the components of safety in gaming, from in-game moderation and community management to platform-level protections and external partnerships.
• Understanding player interactions and behaviours to design safety measures that enhance the overall player experience
• Embedding proactive safety features and intervention mechanisms directly into game design, allowing for early detection and mitigation of harmful behaviours and content.
• Navigating the challenge of enabling creative expression and dynamic social play while implementing robust safeguards against toxicity, harassment, and other forms of abuse unique to gaming.