Lana Richards

Executive Manager (Ageing) – Practice Excellence Uniting

Aged Care Plenary Day One: Wednesday, 21 July 2021

Wednesday, March 24th, 2021

9:00 AM From Philosophy to Practice  - how Uniting transitioned to Household Model of Care

Since 2015, Uniting have been reimagining aged care. This resulted in embarking on a transformation journey to transition to a new model of care and redesigning systems and operations to support person centred practice.  This session will explore:

  • Moving away from institutional models of care and making good on the person-centred practice promise. 
  • Redesigning systems and processes to enable choice, voice and control for consumers and employees.
  • Lessons learnt and measuring success of transformational change.
  • Key takeaways about implementing practice change into your organisation.

Aged Care Plenary Day Two: Thursday, 22 July 2021

Thursday, March 25th, 2021

12:00 PM PANEL DISCUSSION: The Royal Commission Final Report in November, What Must Aged Care Providers do Now to Prepare?

The Royal Commission into Aged Care Quality and Safety will deliver its final report in November, which will undoubtedly be a turning point for the aged care sector.

Be ahead of the game with these top tips:
  • How can the aged care industry rebuild trust with consumers?
  • The demand for aged are is only going to increase: what are aged care providers doing to prepare their workforce for this trend?
  • How can providers empower staff to provide the highest level of care possible?
  • Build you build effective clinical governance strategies to resolve areas of complaints?
  • Tips on managing resources, doing more with less and increasing customer experience on a budget?

Check out the incredible speaker line-up to see who will be joining Lana.

Download The Latest Agenda