Neely Pratten

Associate Nurse Unit Manager, Clinical Informatics Lead Austin Health

Digital Healthcare Plenary Day One: Wednesday 24 March 2021

Wednesday, March 24th, 2021

3:00 PM How Austin Health Developed a Real time Emergency Department Dashboard to Measure, Manage and Reduce Emergency Department Overcrowding

Emergency department overcrowding is a clear challenge for hospitals. In 2019, Austin Health implemented a real time Emergency Department (ED) dashboard to work alongside the existing EMR and improve patient flow across the hospital by providing clinicians with real time data of the department’s activity. Learn how Austin:

  • Identified and resolved road blocks for patient flow, to improve flow of patients in the emergency department and develop a tailored escalation response to any issues
  • Gained an insight into the status of their ED, based on metrics around the ideal 4 hr patient journey
  • Used this project to gain a real-time view of the ED, resource demands, access issues and facilitate a proactive capacity planning and management response 
  • Uses this project as a benchmark for moving away from a blanket approach to ED capacity management, towards a more tailored approach using metrics and data provided by the dashboard

Check out the incredible speaker line-up to see who will be joining Neely.

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