Phillip Harris

General Manager Infrastructure and Development Merri Health Services

Health Facilities Design and Development Plenary Day Two: Thursday, 25 March 2021

Thursday, March 25th, 2021

10:30 AM Embedding Innovation in Culture and Facility Design to Improve Experiences and Reinforce Organisational Branding and Values at Merri Health Services

Merri Health are refurbishing a number of their locations including their head office, Brunswick clinic and Moreland Road facility with innovation at the forefront. Their aim is to reinforce their image, branding and values to create a more inviting and consistent client experience through physical design elements and technology. Learn how to:

  • Integrate innovative service management software across the facilities team to assist with workforce planning, team locations and programmed building maintenance. 
  • Develop a standard operating environment that can be replicated across all sites including dual monitors, unified communications and video-conference technology to assist staff to keep in touch and create a more connected and empowering environment
  • Create contemporary environments and open floor plans to improve the vibe and instil a sense of pride in your people, resulting in happier staff, improved productivity and better patient outcomes 
  • Co-design environments with staff and patients to ensure the spaces are usable, friendly and functional
  • Balance the need for safety and security with better accessibility and efficiency, without impacting the quality of staff and patient experiences

Check out the incredible speaker line-up to see who will be joining Phillip.

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