Elder Rights Advocacy provides information and direct advocacy support to older people receiving or eligible for Commonwealth-funded aged care services.

Elder Rights Advocacy also delivers the Aged Care Volunteer Visitors Scheme (ACVVS) in all areas across Victoria. The ACVVS links volunteer visitors with older people experiencing social isolation and loneliness.

Our services are free, confidential, and independent of government and service providers and include:

• an information and intake line 1800 700 600
• assistance with registering and accessing aged care services
• professional advocacy and one-on-one support to ensure that older people receive aged care services which meet their needs
• information, referrals and education to support awareness and prevention of elder abuse.

We can help with:

• Concerns about potential elder abuse while receiving an aged care service
• Concerns about potential elder abuse in the community (e.g. financial control, social abuse, physical or psychological abuse)
• Social support for isolated older people across Victoria through the Aged Care Volunteer Visitors Scheme (ACVVS)

The ACVVS is a free service that matches volunteers with socially isolated people living in an aged care home or in their own home and receiving or waiting to receive services through a home care package. The Aged Care Volunteer Visitors Scheme (ACVVS) is an initiative of the Australian Government Department of Health and Aged Care.

ERA’s professional advocates provide education and information sessions on various aged care-related topics. These include:

• knowing your aged care rights
• balancing rights and risk
• responding to elder abuse

If you want to volunteer, book an education session, or have any questions about our service, please call us at 1800 700 600 or 03 9602 3066. www.elderrights.org.au