Jim Mulcahy

Jim Mulcahy is President of Relay. For over a decade, manufacturers have invested in software and sensors purpose-built to capture machine operating states and automate alerts. As automation has proliferated, so have the machine signals. But there has never been a purpose-built system to capture rich operator context alongside it, or to deliver real-time automated intelligence back to frontline staff in the format that actually works on a busy floor: voice. Relay changes that. Purpose-built for the manufacturers, healthcare, hospitality, and logistics operators who power the physical economy, Relay processes over one billion operational data points weekly and is trusted by over 10% of the Fortune 500. Recognized on the Deloitte Fast 500 and Inc. 5000 three years running and a 2025 Fast Company World Changing Ideas Award honoree, Relay is one of North America's fastest-growing technology companies.

Jim's career spans computer engineering, management consulting at Booz Allen, and executive leadership at Bandwidth and Republic Wireless, a background that gives him an unusually grounded view of where enterprise technology actually breaks down between insight and action. He has spent the last several years scaling Relay from a communications device into the intelligence layer that manufacturers, logistics operators, and industrial enterprises rely on to run their most critical frontline operations. His conviction: the most valuable operational data in any facility isn't coming from machines. It's coming from people, and most organizations have no system built to capture that data.