Welcome to The Customer Show — the only event uniting the entire customer experience ecosystem!
This is where innovation meets collaboration at an unparalleled scale. In a world of rapid change, coming together is more critical than ever. Dive into groundbreaking insights, forge key connections, and collectively navigate the future of customer experience.
Join industry leaders, change-makers and innovators on Aug 13-14, 2025, at The Customer Show
Carolyn Butler-Madden
Chief Purpose Activist
The Cause Effect
Alejandra Angeles
Founder
The Gals Tribe
Brad James
Direct & Digital Marketing Manager
Hancock's Wine & Spirit Merchants
Ryan Klausner
Head of CX
Who Gives a Crap
Dylan Stewart
Director of Marketing and Sales
Melbourne Symphony Orchestra
Elisa Iurato
Chief of Community, Retail & Supporter Experience
World Vision Australia
Agostino Giramondo
General Manager - News Corp Rural Network
News Corporation Australia
Robert Barac
Service Design Lead
ANZ Bank
Carolyn Butler-Madden
Chief Purpose Activist
The Cause Effect
Greg Curcio GAICD
Director Customer and Performance
Knox City Council
Aaron Molivas
Head of Customer Experience
Suncorp Group
Gianfranco Cuizziol
Head of APAC Architecture
Avon International
Emma Stapleton
Head of Customer Support
MECCA
Amber Benjafield
Director Customer Experience
Solar Victoria, Department of Energy, Environment and Climate Action
Agnes So
Head of Customer Experience
HotDoc
Greg Curcio
Director Customer and Performance
Knox City Council
Sophie Imbert
Head of Customer Experience & Transformation
Russell Investments
Mark Fazio
Chief Executive Officer
MATE Internet + Mobile
Bridie Scott
Head of Customer Excellence and Innovation
Downer Group
Peter Perla
Executive General Manager Customer Experience and Growth
Sumo Energy
Quaetapo .
Senior Manager Program Delivery
R.M. Williams
Oswaldo Mestre
Chief Service Officer
City of Buffalo
Vida Asrina
Practice Lead - Design & Optimisation
Endeavour X
Troy Barnes
Group Chief Transformation Officer
FWD Insurance
Robert Lopez
Chief Marketing and Innovation Officer
Norths Collective
Terence Alvares
General Manager Operations
Simply Energy
Tilla Buden
Director Community and Customer Experience
Bayside City Council
Simone Colburt
Manager experience design
MLC Life Insurance
Dan Fischer
Head of Digital Product
Virgin Airlines
Mina Samaan
Head of SEA
Vonage
Damien Hunt
Service Delivery Director
Civica Justice Services
Nicholas Kontopoulos
Vice President of Marketing ANZJP
Twilio
Francois Van Heerden
Head of Data and Analytics
Montu
Guy Nappa
Chief Operating Officer
Oz Hair and Beauty
Francesca De Dino
Head of Customer Experience
Me&U
Frame Paladsang
Digital Marketing and E-commerce Specialist
Chemcorp
Anthony Perera
Director, Data & Analytics
La Trobe University
Hayley Grey
Senior Manager, IT Service Management Office
-
Jo Moxey
National General Manager Contact Centres
Westpac
Ryan Stuart
CEO
Kapiche
Alex Genov
Head of Customer Research and Marketing Insights
Zappos
Steve Dillon
Head of APAC Architecture
PingIdentity
Justine Hall
General Manager Customer Experience
IP Australia
Wendy Huang
General Manager Customer Experience and Service
OET (Occupational English Test)
Janelle McQueen-Paice
Chief Experience Officer
Selfwealth
Sophia Attrill
CRM, Loyalty and Marketing Manager
Milkrun
Kate Doodson
Marketing Manager
DrinksPlinks
Luka Popovac
Head of Customer Experience
Graincorp
Natasha Streit
Operational Excellence Lead
Bank of Queensland
Briana Graydon
Founder
Pink Cow Social
Frame Paladsang
Digital Performance and Account Manager
RQmedia
Mark Vanthoff
Associate Director Advanced Analytics
La Trobe University
Troy Barnes
Chief Transformation Officer
FWD Insurance
Steven Hill
Senior Manager Voice of Member
RAC WA
Janelle McQueen-Paice
Chief Experience Officer
Selfwealth
Carrie Norman
Former Chief Member Officer
legalsuper
Tanya Eglinton
General Manager Customer Contact
Bank of Queensland
Tegan Judge
Manager Contact Centre and Operations
NIB
Sasha Lord
Program Director Digital Transformation
Hume City Council
Virginia Meikle
Senior Manager Customer Insights and Segmentation
NRMA
Monique Bate
Head of Experience Engagement and Digital Channels
Legalsuper
Nicole Mathias-Browne
Chief Marketing Officer
Mercer Super
Vera Skocic
Head of Customer and Strategy ANZ
Techtronic Industries
Holly Gerlach
Head of Organisational Development
RACQ
Rachel Green
Chief Executive Officer
SANE
Tina Morrell
General Manager Customer Strategy & Experience Design
NRMA Insurance
Daniele Iezzi
Founder & Director
Redwood Consultancy
Brady Jacobsen
General Manager Digital & Customer Experience
Vocus
Peter Perla
Executive General Manager Customer Experience and Growth
Sumo
Chris Yates
Chief Executive Officer Retail
Australian Unity
Leigh Barnes
Chief Customer Officer
Intrepid Travel
Nicole Dollin
General Manage Customer Contact and Distribution
NRMA
Tarnya McKenzie
Chief Customer Officer
City of Port Phillip
Alena Jang Croucher
Head of Customer Lifecycle Management
HSBC Bank
Michelle Tucker
Head of Digital
AstraZeneca
Diane Frick
Head of CX & Digital, Workwear Group
Wesfarmers
Craig McCosker
Product Strategy Officer
ABC
Lauren Denny
Director of Talent,Global
Koala
Gerry Avalos
Brand Principal CGU and WFI
IAG
Jason Pallent
Co-Director, Customer Experience and Insights Research Group
Swinburne University of Technology
Charlotte McClay
Head of Customer Service
The Oodie
Hushidar Kharas
Head of Amazon Prime Video
Prime Video & Amazon Studios
Tina Morrell
Customer Strategy and Experience Design Professional
The NRMA
Julie Rynski
Executive Business Banking Metro and Specialised
NAB
Mia Lloyd
General Manager Customer Loyalty & Experience - Coles Liquor
Coles Group
Eleni Miller
Head of Continuous Improvement
APT Travel Group
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Chris Gill
(Former) Head of CX and Transformation
Woolworths
Kerryn Eastwood
Chief Customer Experience Officer
Nextt
Nicholas Kontopoulos
Vice President of Marketing ANZJP
Twilio
Su Jella
Head of Data and Analytics
Tennis Australia
Rachel Donachie
Customer Service Team Lead
Koala
Marta Skrabacz
Ecommerce Manager
Godiva
Andrea Peters
Former Chief Growth Officer
Brighter Super
Duncan Guy
Chief Executive Officer
SensesWA
Lauren Reid
Chief Customer Officer
Navy Health
Mia Low
Senior Manager Consumer Experience
ResMed
Karen Spear
Head of Transformation
WooliesX
Gareth Dixon
Director of Central Operations
Specsavers
Rahul Ali
Head of Partnerships
Honey Insurance
Mark Nido
Head of Digital Experience
Knox City Council
Neha Bagga
General Manager Customer Research and Insights
Telstra
Kieran Boyce
General Manager Operations
Woolworths
Fahad Zulfiqar
Service Integration Manager
Nestlé
Daniel Kimber
Chief Executive Officer & Co-Founder
Brainfish
Antonia Buckman
Head of People Experience
Urban Utilities
Rebecca Smith
Former Chief Marketing Officer
Frank Green
Irina Belsky
Digital Delivery and User Experience Specialist
NAB
Rebecca Burns
Head of Support
MYOB
Kylie Pascoe
Head of Customer and Partner Experience
Australian Pharmaceutical Industries
Nicholas Kontopoulos
Vice President of Marketing, Asia Pacific & Japan
Twilio
Simon Kriss
Chief Innovation Officer
Customer Experience Innovation Institute
Virginia Meikle
Senior Manager Consumer Insights and Segmentation
The NRMA
James Kelly
Head of Customer Experience Strategy, Design, and Insight
TelstraSuper
Kevin Watts
Head of Customer Service Excellence
Alinta Energy
Dr. Jean Sandall
Director of Customer Experience
Queensland Department of Transport
Stephanie Cunningham
Head of Insights ANZ
McCain Foods
Daniel Kimber
Chief Executive Officer & Co-Founder
Brainfish
Tracey Marshall
Head of Customer & Communities
Urban Utilities
Polly Blenskinship
Head of Acquisition, APAC
Audible
Cassandra Meagher
Executive Director, Service Reform & Corporate
Service Victoria
John McGiffin
Chief Executive Officer
TruRecognition
Emily Paladino
Group Head of Customer Insights
Country Road Group
Eslam Afifi
Data, Insights and CX Manager
legalsuper
Fiona Symmons
Manager Customer Experience, Change and Digital
City of Stonnington
Lisa Newman-Morris
General Manager- Customer Experience
Peninsula Liesure
Stephanie Ransom
Chapter Lead, Service Design
ANZ
Claire Seldon
Lecturer in Learning Design
University of Technology Sydney
Bronwyn Powell
CEO
Australian Marketing Institute
Christopher Koutis
Customer Success Director
Optimizely
Allison Dorogoj
Head of Customer Experience
Simply Energy
James Rendel
Head of CX
Wisr
Robb Simpson
Digital Strategy & Innovation Director
Lion
Christina Cass
Head of Customer Experience and Service Design
Bupa
Michelle Tayler
Executive Director Corporate Affairs
National Heavy Vehicle Regulator
Joy Shi
Head of Voice of Customer & Customer Experience
Mirvac
Joseph Atkinson
Learning and Development Manager
Sumo
Omer Khan
Head of Client Experience
Smokeball
Ebony Smith
General Manager of People Experience
Melbourne Airport
Bronwyn Powell
CEO
Australian Marketing Institute
Amanda Romeo
Head of Customer Contact & Operations
ahm Health
Josh Ryder
Consumer Manager Bega Dairy & Drinks
Bega Cheese Limited
Alison Brown
Head of Customer Insights
MECCA Brands
Ben Thompson
Director Community, Culture and Customer Experience
Waverley Council
James Kelly
Head of Customer Experience strategy, design and insights
TelstraSuper
Courtney Harland
Senior Solutions Manager ANZ
Twilio
Theresa Malloy
Customer Insights Specialist/Complaints Manager
Watercare
Omer Khan
Head of Client Experience
Smokeball
Amaury Treguer
Co-Founder
Bread Agency
Greg McPherson
General Manager - Business & Member Services
Cerebral Palsy Network
Jamie Skella
Chief Customer Officer
OSQO
Esme Eterovic
Head of Marketing and Digital
TelstraSuper
Valentina Di Martino
Principal Product Designer, Business Lending
NAB
Jo Whyte GAICD
General Manager Customer Marketing
NBN
Krystal Skinner
General Manager Customer Experience
Horizon Power
Melanie Steenbuck
Head of Contact Centers
Sportsbet
Belinda Burley
Head of Customer Success & Experience
Telstra
Dee Arora
SVP & Exec. Director
Startek ANZ
Diane Frick
Head of CX and Digital
Wesfarmers Workwear Group
Ted Felton
Head of Customer Experience
Energy Safe Victoria
Alex Naoumidis
Head of Customer Experience
July
Darren Warner
Head of Technology
McGrath Real Estate
Melanie Cole
Head of People and Culture
Uber CarShare
Troy Muir
Global Director Digital Experience and Channels
Movember
Chris Connolly
Principal Solutions Engineer
Flex
Monique Bate
Head of Experience, Engagement and Digital Channels
legalsuper
Karen Perkins
Head of Customer Strategy & Performance
Australian Unity
Sam Scott
Account Manager
CCNA
Valentina Di Martino
Principal Product Designer, Business Lending
NAB
Varun Verma
Chief Data and Analytics Officer
L'Oréal
Amrita Bhattacharyya
Chief Customer Officer
City of Townsville
Karen Sheppard
Head of Customer Insights
Endeavour Group
Erin Hart
Head of Marketing
Rich Red Fruits
Lukas Carruthers
Zoom CX Specialist ANZ
Zoom
Jenny Witham
Partner
FiftyFive5
Vince Santamaria
Head of Customer Experience Centres, Intermediated
Allianz
Travis Brown
Customer & Technology Manager
Micador Group
Nicholas Kontopoulos
Vice President of Marketing ANZJP
Twilio
Muneeb Ekhlaque
Head of Customer Service
Samsung Australia
Craig Rowlands
General Manager Enterprise Data
Australian Unity
Karen Sheppard
Head of Customer Insights
Endeavour Group
Duncan Guy
(Former) Strategic Project Lead
Juniper Aged Care
Kerryn Eastwood
(Former) GM Customer Experience and Go-To-Market - Dental Care
Bupa
Joseph Linnestad
Customer Experience and Business Improvement Manager
Banyule City Council
Ted Felton
Head of Customer Experience
Energy Safe Victoria
Carolyn Butler-Madden
Chief Purpose Activist
The Cause Effect
Alejandra Angeles
Founder
The Gals Tribe
Brad James
Direct & Digital Marketing Manager
Hancock's Wine & Spirit Merchants
Ryan Klausner
Head of CX
Who Gives a Crap
Dylan Stewart
Director of Marketing and Sales
Melbourne Symphony Orchestra
Elisa Iurato
Chief of Community, Retail & Supporter Experience
World Vision Australia
Agostino Giramondo
General Manager - News Corp Rural Network
News Corporation Australia
Robert Barac
Service Design Lead
ANZ Bank
Carolyn Butler-Madden
Chief Purpose Activist
The Cause Effect
Greg Curcio GAICD
Director Customer and Performance
Knox City Council
Aaron Molivas
Head of Customer Experience
Suncorp Group
Gianfranco Cuizziol
Head of APAC Architecture
Avon International
Emma Stapleton
Head of Customer Support
MECCA
Amber Benjafield
Director Customer Experience
Solar Victoria, Department of Energy, Environment and Climate Action
Agnes So
Head of Customer Experience
HotDoc
Greg Curcio
Director Customer and Performance
Knox City Council
Sophie Imbert
Head of Customer Experience & Transformation
Russell Investments
Mark Fazio
Chief Executive Officer
MATE Internet + Mobile
Bridie Scott
Head of Customer Excellence and Innovation
Downer Group
Peter Perla
Executive General Manager Customer Experience and Growth
Sumo Energy
Quaetapo .
Senior Manager Program Delivery
R.M. Williams
Oswaldo Mestre
Chief Service Officer
City of Buffalo
Vida Asrina
Practice Lead - Design & Optimisation
Endeavour X
Troy Barnes
Group Chief Transformation Officer
FWD Insurance
Robert Lopez
Chief Marketing and Innovation Officer
Norths Collective
Terence Alvares
General Manager Operations
Simply Energy
Tilla Buden
Director Community and Customer Experience
Bayside City Council
Simone Colburt
Manager experience design
MLC Life Insurance
Dan Fischer
Head of Digital Product
Virgin Airlines
Mina Samaan
Head of SEA
Vonage
Damien Hunt
Service Delivery Director
Civica Justice Services
Nicholas Kontopoulos
Vice President of Marketing ANZJP
Twilio
Francois Van Heerden
Head of Data and Analytics
Montu
Guy Nappa
Chief Operating Officer
Oz Hair and Beauty
Francesca De Dino
Head of Customer Experience
Me&U
Frame Paladsang
Digital Marketing and E-commerce Specialist
Chemcorp
Anthony Perera
Director, Data & Analytics
La Trobe University
Hayley Grey
Senior Manager, IT Service Management Office
-
Jo Moxey
National General Manager Contact Centres
Westpac
Ryan Stuart
CEO
Kapiche
Alex Genov
Head of Customer Research and Marketing Insights
Zappos
Steve Dillon
Head of APAC Architecture
PingIdentity
Justine Hall
General Manager Customer Experience
IP Australia
Wendy Huang
General Manager Customer Experience and Service
OET (Occupational English Test)
Janelle McQueen-Paice
Chief Experience Officer
Selfwealth
Sophia Attrill
CRM, Loyalty and Marketing Manager
Milkrun
Kate Doodson
Marketing Manager
DrinksPlinks
Luka Popovac
Head of Customer Experience
Graincorp
Natasha Streit
Operational Excellence Lead
Bank of Queensland
Briana Graydon
Founder
Pink Cow Social
Frame Paladsang
Digital Performance and Account Manager
RQmedia
Mark Vanthoff
Associate Director Advanced Analytics
La Trobe University
Troy Barnes
Chief Transformation Officer
FWD Insurance
Steven Hill
Senior Manager Voice of Member
RAC WA
Janelle McQueen-Paice
Chief Experience Officer
Selfwealth
Carrie Norman
Former Chief Member Officer
legalsuper
Tanya Eglinton
General Manager Customer Contact
Bank of Queensland
Tegan Judge
Manager Contact Centre and Operations
NIB
Sasha Lord
Program Director Digital Transformation
Hume City Council
Virginia Meikle
Senior Manager Customer Insights and Segmentation
NRMA
Monique Bate
Head of Experience Engagement and Digital Channels
Legalsuper
Nicole Mathias-Browne
Chief Marketing Officer
Mercer Super
Vera Skocic
Head of Customer and Strategy ANZ
Techtronic Industries
Holly Gerlach
Head of Organisational Development
RACQ
Rachel Green
Chief Executive Officer
SANE
Tina Morrell
General Manager Customer Strategy & Experience Design
NRMA Insurance
Daniele Iezzi
Founder & Director
Redwood Consultancy
Brady Jacobsen
General Manager Digital & Customer Experience
Vocus
Peter Perla
Executive General Manager Customer Experience and Growth
Sumo
Chris Yates
Chief Executive Officer Retail
Australian Unity
Leigh Barnes
Chief Customer Officer
Intrepid Travel
Nicole Dollin
General Manage Customer Contact and Distribution
NRMA
Tarnya McKenzie
Chief Customer Officer
City of Port Phillip
Alena Jang Croucher
Head of Customer Lifecycle Management
HSBC Bank
Michelle Tucker
Head of Digital
AstraZeneca
Diane Frick
Head of CX & Digital, Workwear Group
Wesfarmers
Craig McCosker
Product Strategy Officer
ABC
Lauren Denny
Director of Talent,Global
Koala
Gerry Avalos
Brand Principal CGU and WFI
IAG
Jason Pallent
Co-Director, Customer Experience and Insights Research Group
Swinburne University of Technology
Charlotte McClay
Head of Customer Service
The Oodie
Hushidar Kharas
Head of Amazon Prime Video
Prime Video & Amazon Studios
Tina Morrell
Customer Strategy and Experience Design Professional
The NRMA
Julie Rynski
Executive Business Banking Metro and Specialised
NAB
Mia Lloyd
General Manager Customer Loyalty & Experience - Coles Liquor
Coles Group
Eleni Miller
Head of Continuous Improvement
APT Travel Group
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Chris Gill
(Former) Head of CX and Transformation
Woolworths
Kerryn Eastwood
Chief Customer Experience Officer
Nextt
Nicholas Kontopoulos
Vice President of Marketing ANZJP
Twilio
Su Jella
Head of Data and Analytics
Tennis Australia
Rachel Donachie
Customer Service Team Lead
Koala
Marta Skrabacz
Ecommerce Manager
Godiva
Andrea Peters
Former Chief Growth Officer
Brighter Super
Duncan Guy
Chief Executive Officer
SensesWA
Lauren Reid
Chief Customer Officer
Navy Health
Mia Low
Senior Manager Consumer Experience
ResMed
Karen Spear
Head of Transformation
WooliesX
Gareth Dixon
Director of Central Operations
Specsavers
Rahul Ali
Head of Partnerships
Honey Insurance
Mark Nido
Head of Digital Experience
Knox City Council
Neha Bagga
General Manager Customer Research and Insights
Telstra
Kieran Boyce
General Manager Operations
Woolworths
Fahad Zulfiqar
Service Integration Manager
Nestlé
Daniel Kimber
Chief Executive Officer & Co-Founder
Brainfish
Antonia Buckman
Head of People Experience
Urban Utilities
Rebecca Smith
Former Chief Marketing Officer
Frank Green
Irina Belsky
Digital Delivery and User Experience Specialist
NAB
Rebecca Burns
Head of Support
MYOB
Kylie Pascoe
Head of Customer and Partner Experience
Australian Pharmaceutical Industries
Nicholas Kontopoulos
Vice President of Marketing, Asia Pacific & Japan
Twilio
Simon Kriss
Chief Innovation Officer
Customer Experience Innovation Institute
Virginia Meikle
Senior Manager Consumer Insights and Segmentation
The NRMA
James Kelly
Head of Customer Experience Strategy, Design, and Insight
TelstraSuper
Kevin Watts
Head of Customer Service Excellence
Alinta Energy
Dr. Jean Sandall
Director of Customer Experience
Queensland Department of Transport
Stephanie Cunningham
Head of Insights ANZ
McCain Foods
Daniel Kimber
Chief Executive Officer & Co-Founder
Brainfish
Tracey Marshall
Head of Customer & Communities
Urban Utilities
Polly Blenskinship
Head of Acquisition, APAC
Audible
Cassandra Meagher
Executive Director, Service Reform & Corporate
Service Victoria
John McGiffin
Chief Executive Officer
TruRecognition
Emily Paladino
Group Head of Customer Insights
Country Road Group
Eslam Afifi
Data, Insights and CX Manager
legalsuper
Fiona Symmons
Manager Customer Experience, Change and Digital
City of Stonnington
Lisa Newman-Morris
General Manager- Customer Experience
Peninsula Liesure
Stephanie Ransom
Chapter Lead, Service Design
ANZ
Claire Seldon
Lecturer in Learning Design
University of Technology Sydney
Bronwyn Powell
CEO
Australian Marketing Institute
Christopher Koutis
Customer Success Director
Optimizely
Allison Dorogoj
Head of Customer Experience
Simply Energy
James Rendel
Head of CX
Wisr
Robb Simpson
Digital Strategy & Innovation Director
Lion
Christina Cass
Head of Customer Experience and Service Design
Bupa
Michelle Tayler
Executive Director Corporate Affairs
National Heavy Vehicle Regulator
Joy Shi
Head of Voice of Customer & Customer Experience
Mirvac
Joseph Atkinson
Learning and Development Manager
Sumo
Omer Khan
Head of Client Experience
Smokeball
Ebony Smith
General Manager of People Experience
Melbourne Airport
Bronwyn Powell
CEO
Australian Marketing Institute
Amanda Romeo
Head of Customer Contact & Operations
ahm Health
Josh Ryder
Consumer Manager Bega Dairy & Drinks
Bega Cheese Limited
Alison Brown
Head of Customer Insights
MECCA Brands
Ben Thompson
Director Community, Culture and Customer Experience
Waverley Council
James Kelly
Head of Customer Experience strategy, design and insights
TelstraSuper
Courtney Harland
Senior Solutions Manager ANZ
Twilio
Theresa Malloy
Customer Insights Specialist/Complaints Manager
Watercare
Omer Khan
Head of Client Experience
Smokeball
Amaury Treguer
Co-Founder
Bread Agency
Greg McPherson
General Manager - Business & Member Services
Cerebral Palsy Network
Jamie Skella
Chief Customer Officer
OSQO
Esme Eterovic
Head of Marketing and Digital
TelstraSuper
Valentina Di Martino
Principal Product Designer, Business Lending
NAB
Jo Whyte GAICD
General Manager Customer Marketing
NBN
Krystal Skinner
General Manager Customer Experience
Horizon Power
Melanie Steenbuck
Head of Contact Centers
Sportsbet
Belinda Burley
Head of Customer Success & Experience
Telstra
Dee Arora
SVP & Exec. Director
Startek ANZ
Diane Frick
Head of CX and Digital
Wesfarmers Workwear Group
Ted Felton
Head of Customer Experience
Energy Safe Victoria
Alex Naoumidis
Head of Customer Experience
July
Darren Warner
Head of Technology
McGrath Real Estate
Melanie Cole
Head of People and Culture
Uber CarShare
Troy Muir
Global Director Digital Experience and Channels
Movember
Chris Connolly
Principal Solutions Engineer
Flex
Monique Bate
Head of Experience, Engagement and Digital Channels
legalsuper
Karen Perkins
Head of Customer Strategy & Performance
Australian Unity
Sam Scott
Account Manager
CCNA
Valentina Di Martino
Principal Product Designer, Business Lending
NAB
Varun Verma
Chief Data and Analytics Officer
L'Oréal
Amrita Bhattacharyya
Chief Customer Officer
City of Townsville
Karen Sheppard
Head of Customer Insights
Endeavour Group
Erin Hart
Head of Marketing
Rich Red Fruits
Lukas Carruthers
Zoom CX Specialist ANZ
Zoom
Jenny Witham
Partner
FiftyFive5
Vince Santamaria
Head of Customer Experience Centres, Intermediated
Allianz
Travis Brown
Customer & Technology Manager
Micador Group
Nicholas Kontopoulos
Vice President of Marketing ANZJP
Twilio
Muneeb Ekhlaque
Head of Customer Service
Samsung Australia
Craig Rowlands
General Manager Enterprise Data
Australian Unity
Karen Sheppard
Head of Customer Insights
Endeavour Group
Duncan Guy
(Former) Strategic Project Lead
Juniper Aged Care
Kerryn Eastwood
(Former) GM Customer Experience and Go-To-Market - Dental Care
Bupa
Joseph Linnestad
Customer Experience and Business Improvement Manager
Banyule City Council
Ted Felton
Head of Customer Experience
Energy Safe Victoria
In this video interview, Alex Genov is joined by Robert Lopez to discuss:
Shirley Vella
Executive Director Human Resources
SPV Consulting
Attending The Customer Show has provided valuable insights and knowledge on the latest trends, techniques, and best practices in customer service and experience. It's a chance to connect with other professionals in the industry, share ideas, and learn from one another. Overall, The Customer Show was a fantastic event which I gained new insights and knowledge, and build valuable connections with other professionals.
Taimoor Khan
Head of CX
Madpaws
As a senior leader I am skeptical of the time I spend at conferences, The Customer Show by far gave me the best ROI on my time spent there.
Yvette Mihelic
Director Customer Experience
John Holland
Attending The Customer Show provided CX professionals the opportunity to engage, learn and explore current and future CX advancements across industry and sector. It was informative, insightful and fun. Being able to 'choose your own adventure' across the different content streams, while speaking with potential partners provided an opportunity to ensure my experience was personalised and contextualised to my needs.
87% of exhibitors who partnered with us in 2023 said The Customer Show met or exceeded their expectations! Demonstrate knowledge and elevate your brand today!
43% of exhibitors who attended The Customer Show in 2022 were able to meet new prospects that were not yet in their pipeline and set up 1:1 meetings post event
Cut through the noise and meet the people who will spearhead your business. 83% of visitors who attend The Customer Show make or influence purchasing decisions.
With rapid advancements in technology and shifting customer behaviour, an increasingly challenging environment for CX professionals has been created.
Gain insights on:
Email: enquire@iqpc.com.au
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