The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
2025: The Year CX Gets a Major Upgrade
Customer experience is no longer just a buzzword – it’s the driving force behind business growth and competitive advantage. But we’re not just talking about CX – we’re transforming it. This year, The Customer Show brings the EXEC FORUM to Melbourne, packed with exclusive insights, innovative strategies and game-changing discussions that will inspire and empower you to drive real change in your organisation.
With curated networking sessions, intimate round tables and hands-on masterclasses, we've created a dynamic space for deep dives, big ideas and meaningful connections. Expect more interactivity, more senior-level insights and an experience that truly embodies the future of CX innovation.
500+
CX
Leaders
50+
Expert
Speakers
20+
Hours of Content
12
Hours of Networking
2
Insightful Streams
Inspiring Talks
Alongside meeting peers and industry professionals, we've also gathered the top leaders and industry experts to share their expertise through inspiring talks, interactive Q&As and exclusive insights on how CX is reshaping their organisations.
VIEW NEXT GEN CX BROCHURE"Hearing insights from industry professionals on how they leverage multiple channels to drive customer engagement was invaluable. The level of expertise and industries covered was extensive."
Find the Newest Technologies
Those who attend The Customer Show want to see what solutions are out there to help them solve their greatest CX challenges. Check out the type of exhibitors we have onsite as you boost your CX strategy!
See why you should exhibit"I found this event really insightful to implement both knowledge and solutions that can build the best experience for our customers."
Team Building
The Customer Show wasn't designed to be a solo adventure. Teams from Australia's top organisations come together to strengthen their knowledge, and learn new ideas affecting their businesses today. Give your team a shared experience and ensure everyone is attending the talks that apply most to them.
AUDIENCE INSIGHTS
Year Round Marketing
Be part of The Customer Show Community and access year round marketing, such as white-papers, industry reports, podcasts and on demand webinars. Be in the know and bring your teams along so you can gain as much knowledge as possible before the physical show begins!
Join the community
