Kristy Long

Internal Channels Manager Suncorp

Pre-Conference Workshops: Monday, 25 November 2019

9:00 AM Revamping Intranet Capabilities As The Main Hub Of Business Collaboration And Communication

Internal Communications now needs to partner over the digital workplace, to support the governance and strategy behind the future of the intranet. With new approaches re-envisioning traditional and legacy intranet portals, Communications have the opportunity to position as a key driver of the preparations required to educate teams about the possibilities in changing technology and more relevant intranet tools.

Suncorp’s team has been assembling a structured approach to intranet engagement to get the ‘people piece’ right ahead of their Sharepoint migration.

Who should attend?
If your organisation is getting ready to transform core intranet capabilities or long-needed platform upgrades, this session is ideal to lead you through the pre-emptive channel strategy that needs to be in place to ensure a phased adoption, and appropriate governance.

Key Benefits and Takeaways:
  • Finding the time and buy-in required for regular training and support programs
  • Bridge the gaps in online collaboration to bring peers closer together
  • Identifying key stakeholders and groups that can be brought together to power communities of practice
  • Creating a more engaging user experience to encourage confidence in new technology releases
  • Devising a channel strategy with limited resources and champion projects foundational in nature

Conference Day One: Tuesday, 26 November 2019

3:40 PM Leading An Intranet Engagement Strategy Through Engaged Communities Of Practice

Suncorp is bringing together collaboration between intranet site owners, communicators, and teams ahead of an extensive Sharepoint migration. Susan will talk to the coordinated channel strategy accelerating employee engagement to ensure successful transition:

  • Assembling intranet communities early on to formalise support and preparations ahead of new technology releases
  • Assessing sets of needs across disparate user profiles to be ingrained into a forward-thinking engagement strategy
  • Analyse current channels and bring teams and leaders together to share lessons learned, consolidate information, and avoid duplication of efforts

Conference Day Two: Wednesday, 27 November 2019

11:20 AM Digital Literacy And The Customer Engagement Critical To A Successfully Evolving Digital Workplace

Which conversation goes where? Desktops are getting busier if organisations aren’t being careful, and on top of this, the transition from email to chat challenges an ingrained office culture:

  • Internal communications- utilise internal marketing for positive messaging and change management
  • Innovative use of workplace tools to break down team barriers and share content more dynamicall
  • Resolving relevance to team members, training relevant to users, and helping the end user see the value in platforms to assist transition and engagement
  • Navigating the proliferation of communication platforms, ways of sharing work product, and collaboration tools to look for the opportunity to connect systems with each other, as well as end-users

Check out the incredible speaker line-up to see who will be joining Kristy.

Download The Latest Agenda