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Putting People First: Leveraging Human-Centred Design in Service Delivery

Thiss past article from the Government Service Design Summit 2018, we chat to Andrew Dadswell, Senior Manager of Strategic Engagement at ASIC explores ASIC’s strategic review of their MoneySmart offering and delves into the human centred design approaches being leveraged to shape service offerings and enhance the user experience. 

Digital Identity: The Top Trends Shaping Digital Identity in 2018 & How to Take Advantage of Them

This past content piece from the Digital Identity Summit 2018  explores some of the top digital identity trends Australian organisations are using to not only build cyber fraud resilience, but also improve service delivery by investing in innovative digital identity technologies and systems.