Additional Content Download
Putting People First: Leveraging Human-Centred Design in Service Delivery
Thiss past article from the Government Service Design Summit 2018, we chat to Andrew Dadswell, Senior
Manager of Strategic Engagement at ASIC explores ASIC’s
strategic review of their MoneySmart offering and delves into the human centred
design approaches being leveraged to shape service offerings and enhance the
user experience.
Digital Identity: The Top Trends Shaping Digital Identity in 2018 & How to Take Advantage of Them
This past content piece from the Digital Identity Summit 2018 explores some of the top
digital identity trends Australian organisations are using to not only build
cyber fraud resilience, but also improve service delivery by investing in
innovative digital identity technologies and systems.