Conference Day One: Wednesday, 31 July 2019
8:30 am - 9:00 am Conference Registration and Welcome Coffee
9:00 am - 9:10 am Opening Remarks
9:10 am - 9:50 am KEYNOTE: Understanding How the Utilisation of Emerging Technologies Can Improve Citizen Engagement
Glen Willoughby, Advisor of IT and Digital Innovation Lead at NASA, will deliver a keynote on the emerging technologies shaping government departments across the world. Working closely with the Chief Technology and Innovation Officer regarding digital innovation and new technologies, Glen will discuss the work taking place at NASA to improve big data and train teams to implement new strategies. He will look into the convergence of new technologies, as well as the impact of data in implementing effective digital transformational initiatives.
- Ensuring all departments have clear collaboration and capability shifts through agile leadership and diverse project teams
- Understanding how to use AI and analytics to make sense of large scale data trends
- Leading the business strategy through effective IT leadership
Glen WilloughbyIT and Digital Innovation Lead – Office of the CTIO
NASA Jet Population Laboratory
9:50 am - 10:20 am Thought Leadership Session
10:20 am - 10:50 am Speed Networking Session
An effective structured interactive session designed to help expand your network through one-to-one focused conversations. Bring your business cards!
10:50 am - 11:20 am MORNING TEA AND NETWORKING BREAK
11:20 am - 12:00 pm Tailoring a Digital Experience Through the Use of Stakeholder Engagement
The mission of the newly created Customer Service Cluster in the NSW Government’s is to ensure that NSW citizens have a first-class customer experience no matter which agency of government they deal with.
The mission of the newly created Customer Service Cluster in the NSW Government;s is to ensure that NSW citizens have a first class customer experience no matter which agency of government they deal with.
They have made a head start by launching the NSW Design System - a single source of truth for style guides, reusable components and best practice digital design and delivery to help teams across NSW Government deliver consistent, user centric services. It also houses the Design Standard which underpins how government designs digital services such as websites and apps. The Design System is for anyone creating digital services. ‘Creators’ include developers, designers, policy officers, user researchers, content designers and procurement officers.
This case study will look at what we’ve learned about the digital transformation journey in government, capability uplift and how to overcome some of the challenges unique to government.
Rachel MaidenDirector – Digital Transformation Team
NSW Department of Finance Services and Innovation
12:00 pm - 12:40 pm CASE STUDY: Working with Several Departments to Digitise Processes within the ATO
Claire O’Neill will deliver a case study on the work taking place within the ATO to deliver a digital service strategy. Working with the DTA to pilot their new digital platform, this will see citizens able to request tax file numbers online, amongst many other digitized initiatives. Claire will look at the security measures undergone within specific branches of the ATO for facilitating these types of projects, as well as the importance of working with stakeholders and citizens.
- Setting up new initiatives to digitize citizen processes
- Determining the most convenient and cost effective approach for citizens in developing service portals
- Understanding how digitizing services can improve long term departmental costs
Claire O’NeillAssistant Commissioner – Enterprise Work Management
12:40 pm - 1:40 pm NETWORKING LUNCH
1:40 pm - 2:20 pm Managing Expectations by Identifying Ways to Uphold a Customer Centric Focus
Ann Turner, Program Director Information Management Modernisation & Line of Business Strategy, will deliver a case study on the work taking place within the Department of Family and Community Services in New South Wales. Working to align their digital services, they are in the midst of undergoing a swift transformational change program. It is here Ann will discuss how you can identify improvements for digital interaction with your citizens.
- Investing in the right systems to keep up with the market and digital disruption
- Investigating what ‘instant service’ means for customers and how this can translate into organisational service strategies
- Encouraging transparency with the public to better their understanding on organisation priorities
Ann TurnerProgram Director Information Management Modernisation & Line of Business Strategy
Department of Family and Community Services
2:20 pm - 3:00 pm Future Proofing a Digital Transformation Strategy within the Federal Court of Australia
The Federal Court of Australia is undergoing a digital transformation strategy that will deliver an efficient service model for citizens that can be both future proofed and financially viable. Focusing on agile technology and people infrastructure, Maura Winston, Director of Court Innovation and Change Management, will present a case study on the success of the court in implementing an innovative and long term strategy. This has assisted in improvements to their citizen services and the ability for clients to access court hearings and broadcasting systems online.
- Understanding how the user journey has changed over the years in order to cater to new demands
- Using AI and machine learning to identify ways to improve digital services long term
- Implementing digital court hearings, including the streaming of apps and broadcasting systems
Jessica Der MatossianRegistrar, Digital Practice
Federal Court of Australia
3:00 pm - 3:40 pm Leveraging Data Analytics and Data Insights within Your Workforce to Improve Digital Service Capabilities
A key area of focus amongst both public and private departments has been the need to set up the right team and process frameworks in data analytics and data visualisation. With a recognised skills shortage within these industries and little known path of success when things go “beyond BI”, having the fundamentals properly set at the right time will be essential for future development in the technology sector. Jorge Lizama, Analytics and Reporting Lead at the Office of State Revenue Queensland, will look at three of these core components to help you on your data driven journey.
- People: Improving the skills gap in data analytics through internal workforce training to implement long term technology advances
- Data: Working on data acquisition (external and internal) and data dissemination
- Security: Having a simple framework to evaluate the risk of a security breach
Jorge LizamaAnalytics and Reporting Lead
Office of State Revenue Queensland
3:40 pm - 4:10 pm AFTERNOON TEA AND NETWORKING BREAK
4:10 pm - 4:50 pm Supporting Staff to Drive Digital Transformation and Innovative Change
With user centricity now at the heart of digital transformation initiatives, there is considerable ground to cover for government organisations before they can become a fully digital enterprise. This case study presentation will share the South Eastern Sydney Local Health District’s journey in driving innovation through their Inspiring Ideas Challenge Program and outline their new approach to planting the seeds to drive digital transformation from the grass roots. With a focus on embracing technology to deliver care across boundaries, they will share their journey in establishing Telehealth based services to Norfolk Island.
- Outlining the importance of building a culture of innovation with a focus on identifying and supporting innovators as change agents
- Discussing the key communication takeaways to ensure staff are in support of digital platforms
- Delivering care across boundaries utilising technology to enhance patient outcomes and support clinicians
- Telehealth Tips – Uncovering the unknown in service delivery
Daniel ShawManager Innovation
South Eastern Sydney Local Health District
Interactive Discussion Group (IDGs)
This is your chance to make your conference experience truly interactive and collaborative. Each IDG is set in a roundtable format and will be facilitated by an expert practitioner in the space. In two rotations, each IDG will last for 30 minutes, allowing you to pick the two topics you wish to discuss and solve.
Table One4:50 pm - 5:50 pm Working Collaboratively Across Industry To Remove Departmental Silos
- How do you work effectively with internal stakeholders across multiple departments?
- Removing silos through clear communication strategies
- Working with different government departments to implement holistic government strategies
Dominic CampbellChief Digital Officer
Table Two4:50 pm - 5:50 pm Determining The Best Course For Updating Your Legacy Systems
- Determining whether updating or replacing legacy systems is the best course for your department
- Understanding the different systems the legacy system you wish to replace speaks to
- What are the different technology solutions in this space?
Jorge LizamaAnalytics and Reporting Lead
Office of State Revenue Queensland
Table Three4:50 pm - 5:50 pm Reducing complexities for increased security in large-scale identity management programs
- Balancing convenience, security and compliance in a decentralised shared-service organisation
- Understanding how to drive security within your internal perimeters
- Determining how you can scale to potentially millions of users or things (IOT)?