Optimising Online Access Capabilities: Successfully Implementing a Digital Identity Framework to Improve User Engagement

Optimising Online Access Capabilities: Successfully Implementing a Digital Identity Framework to Improve User Engagement

We caught up with Shane Gandy, Director of Identity Management at the NSW Department of Education (DoE) to find out more about their innovative new digital identity platform and how they’re working to ensure its optimal upkeep to maintain citizen trust, ahead of Digital Citizen Services 2019.

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