31 July - 01 August, 2019 | Sir Stamford Circular Quay, Sydney, NSW
Piret Urb, Head of International Relations, Information System Authority at Republic of Estonia

Piret Urb

Head of International Relations, Information System Authority
Republic of Estonia

Check out the incredible speaker line-up to see who will be joining Piret.

Download The Latest Agenda


9:00 AM Creating a Culture of Continuos Improvement to Assist in Your Digital Transformation Journey

With 98% of Estonians having digital E-Cards and 67% of these citizens using these services regularly, maintaining a strategy of continuous improvement in their technology operations has become key for the Republic of Estonia. This in-depth workshop will delve into the work taking place in Estonia, including their citizen E-Cards, legal travel IDs and digital signatures that are helping ensure the country remain leaders in the space of digital citizen services.

Understand and gain insight on how they were able to build their machinery and services, and why, with new and expanding technologies, they are able to maintain secure databases in the documentation of digital interactions.

In this 2.5 hour workshop, delve into the following:
  • Maintaining a quick and efficient dispute resolution framework in the face of security breaches
  • Shifting away from a project management mentality to a continuous improvement framework
  • Creating more agile processes and working together across several government departments


Conference Day Two: Thursday, 1 August 2019

Thursday, August 1st, 2019

9:50 AM Using X-Road to Scale Up New E-Services and as New Platforms Go Online for Citizen of Estonia

Aiming to remain one of the most central and digital economies globally, the Estonian government issues each of their citizens with a digital ID and passport to prove their identity online. This helps to connect different information systems and transmit large data sets simultaneously. A platform such as this is being used to access public services, vote, pay taxes and even order prescription medication. This case study will look at the Estonian government’s transition into a fully digital economy, highlighting initiatives such as their X-Roads and e-Card campaign.

  • Using blockchain-enabled technology to store data securely
  • Maintaining citizen trust through transparent communication strategies
  • Determining the best course: Upgrading legacy systems or starting from the bottom up?

11:40 AM PANEL: Prioritising the User Experience and Design Principles through the Overhaul of Old Technology

With different government departments intending to update their old legacy systems and implement new service delivery strategies, improving the user experience has become a top priority for local, state and federal leaders. However, with challenges pronounced in overhauling old technologies and websites, UX leaders need to understand the changing needs of their citizens.

This panel discussion will look at strategies to improve website functionality and product design for creating a seamless online experience.